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rope
Level 1: Joiner
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i orded pay as you go sim card, registered and its writing Simplicity NO ALLOWANCE on tarrif, and i cant top up

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MI5
Level 94: Supreme
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@rope 

Your MyO2 defaults to that until you top up, in which case it will activate the tariff you have chosen.

Your first top up neds a voucher in some cases.

Guide here Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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madasaf1sh
Level 76: Forum Legend
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@rope 

 

Where did you buy the sim card from, as that sounds like an old no longer available. 

 

Customer Services should be able to help by calling 0344 809 0202 or 4445 from the o2 phone. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@rope 

Your MyO2 defaults to that until you top up, in which case it will activate the tariff you have chosen.

Your first top up neds a voucher in some cases.

Guide here Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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