on 10-12-2018 12:36
hi i'm trying to bu a "like new " phone off the website but once i add to my basket it refreshes and i get the loading circle but never updates i've been trying since friday .
it say it's in stock and i have tried 4 diffrent phones to buy via three different browsers chrome firefox i.e and check cookies and adblaockers are disabled
devices triedatre iphone 6 , laptop acer win 10 , amd win 10 deskop pc andriod running nouget all just hang some show the would u like a data cap on this device for maybe a second then it just stays in a loading loop
many thanks for any help
on 10-12-2018 12:40
on 10-12-2018 12:44
@EmilieT any known problem?
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
10-12-2018 13:39 - edited 10-12-2018 13:40
Hi @gingerbreadman, and sorry to hear you've been having difficulties placing an order - I can imagine you're very excited to get your hands on the new device! I've just checked on my end and this error is being looked into as we speak. If I receive any further updates I'll share them with you
Thanks @MI5 for the mention
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on 10-12-2018 14:00
@gingerbreadman Apart from the technical error they're having at the moment, don't trust the stock reporting. O2's stock report isn't live, and there's every chance that they don't actually have the phone you want. If you have a local O2 store, the best way to make your purchase is to call them directly. If they have the phone you want in stock you can go in, make your purchase, and walk out with it.
on 10-12-2018 14:06
I would be stressed out trying to order anything online at the moment. You can never be sure a phone is in stock and money is taken whether they can fill the order or not. Bit of a lottery to be honest.