new phones

[johnny4760]

Hy dos,e anyone know how to change the info o2 has as i have a new phone and it still shows my old phone in the detail on my account.

[Cleoriff]

Hi @johnny4760 it normally takes 24-48 hrs to update on the system..

If you need to, then please contact customer services https://www.o2.co.uk/contactus

[MI5]

You can't change it yourself.
It should update automatically in a couple of days, but if not, call customer services to do it for you http://www.o2.co.uk/contactus

[jonsie]

one of my phones was purchased overseas and has never shown in My o2, always shows as unknown. Give it a few days then call customer service if it doesn't change.

[Poppysmum]

You just reminded me i not looked if they have changed my phone.

Off i go and look 

[Poppysmum]

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@Poppysmum wrote:

You just reminded me i not looked if they have changed my phone.

Off i go and look 

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Help i cant find how to find which phone 02 think i have  

Where do i find this information please ? 

[MI5]

Device details in your MyO2

[Poppysmum]

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@MI5 wrote:
Device details in your MyO2

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Looked there before its just got a pic of mobile phone with a 1 in a square box on pic and my mobile number under mobile phone pic. Should it be there ? 

[MI5]

Yes it should say what kind of phone in there.

[Cleoriff]

Mine isn't showing in My Device @Poppysmum. There again, I don't expect it to show as I bought mine from Amazon and just put the old sim in it....:smileywink:

However, my Note 4 showed in there and I didn't get that from O2 either....