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Posts: 116,792
Topics: 575
Solutions: 16,226
Registered: ‎04-04-2012

Re: i can receive texts but not able to send texts

@DaveGT 

Yes, as long as the sim is active and connected to the network it should take no more that a minute to verify.

Check your balance in your MyO2 and see if you have credit or allowances.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 6
Registered: ‎31-07-2016

Re: i can receive texts but not able to send texts

Just checked in MYO2 and my balance has increased to incorporate the top up. Still verifying on my phone. Thank you for your assistance. All 02 shops are closed and I cannot speak to a human via the website (no chat). I will just have to keep trying and/or wait for shops to reopen. Thank you again.
Posts: 116,792
Topics: 575
Solutions: 16,226
Registered: ‎04-04-2012

Re: i can receive texts but not able to send texts

@DaveGT 

I'll ask 

@O2Lisa to do some checks for you but it appears that there is something blocking your phone from sending messages.

Do you have send as SMS turned on?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 475
Topics: 0
Kudos: 66
Solutions: 16
Registered: ‎08-03-2017

Re: i can receive texts but not able to send texts

Thanks for the tag @MI5 

I'll message you privately @DaveGT so I can take some account details and look in to this for yousmiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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Posts: 116,792
Topics: 575
Solutions: 16,226
Registered: ‎04-04-2012

Re: i can receive texts but not able to send texts

Thanks @O2Lisa 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 475
Topics: 0
Kudos: 66
Solutions: 16
Registered: ‎08-03-2017

Re: i can receive texts but not able to send texts

You're welcome @MI5 smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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Posts: 475
Topics: 0
Kudos: 66
Solutions: 16
Registered: ‎08-03-2017

Re: i can receive texts but not able to send texts

@O2Georgina @O2Waqas Customer unable to send texts, I'm finishing now, advised I'm back on Monday but just in case customer needs issue resolved before then I advised him I'd tag other agents availablesmiling

 

@DaveGT here are my colleagues if you need any more help

 

Have a lovely weekend everyone

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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O2 Support
Posts: 107
Registered: ‎01-07-2020

Re: i can receive texts but not able to send texts

Thank you for the tag @O2Lisa 

 

@DaveGT I will send you a private message so we can look into this further for you

 

Thanks 

 

Waqas

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