cancel the pay as you go auto top up

on 04-03-2020 01:36
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on 04-03-2020 01:36
Hi there, how can I cancel the auto top up for my pay as you go account? Couldn't find any helpful info tho... Or how can I cancel the number that I no longer using and stop any further unwanted charge? Thanks, Mike
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04-03-2020 03:21 - edited 04-03-2020 03:22
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04-03-2020 03:21 - edited 04-03-2020 03:22
@Anonymous Go to this link: https://autotopup.o2.co.uk/o2uk/FAQ.aspx Scroll down to 'Can I stop my auto top up?' and follow the instructions.
If that doesn't work for you, contact customer service: https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416
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on 04-03-2020 07:07
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on 04-03-2020 07:07
@Anonymous
Another option is to port your number to a different network as you're no longer using the O2 SIM Guide: How to get your PAC [June 2021 Update]
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-03-2020 16:16
Hi @Anonymous , hope you've been having a good week so far! Did you get all the information you needed about the auto-topup or need anything else? It would be great to hear back from you.
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on 07-03-2020 15:04
I just went to the Edgeware branch, asked them for help but end up got am argument as the staffs were not willing to help, first they asked me to go to my bank, I did go and got some info regarding to cancel the auto top up, then I return to the O2 shop but they still said they cant do nothing...
this is obviously a scam for not letting users for cancelling the service easily, I'm so mad that I just found out my balance on my sim card from £5 become £15 remain after I visited the O2 shop, I didn't know what the staff has done but the balance has topped £10 on my unused sim which was not authrised by me, now I have no way to cancel of chase back the extra top up money..... what kind of service that this company is providing....
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on 07-03-2020 17:23
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on 07-03-2020 17:23
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on 20-12-2020 22:11
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on 20-12-2020 22:11
>>Most customers are able to cancel this on the website
That isn't true. There is no option to cancel it, and no option to edit the payment card details either (which is what I want to do). There are lots of threads on this topic on this forum.
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on 01-08-2021 15:53
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on 06-10-2023 11:44
i am having the same problem three phone calls and 3 complains messenger services. its a nightmare. two accounts having same issue
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on 06-10-2023 11:55
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on 06-10-2023 11:55
You will need to persevere with o2 customer services on 4445 from the PAYG phone, and hopefully someone can help, or use the website to cancel the Auto Payments.,
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

