call waiting

[Barney]

I have a Sony Xperia XA1 and need to set call waiting on it.  I have found it in the settings but it says network doesn't allow it.

Please can someone tell me what to do as I really need this facility today

[MI5]

@Barney 

Wifi calling sometimes messes with call settings so you could try disabling it first. You can always turn it back on afterwards. Otherwise, it's a call to customer services unfortunately Guide: How to find help & contact O2 

[Barney]

Thank you.  Although I'm not technical so not sure what you mean about wifi calling.  I just mean ordinary phone calls.  I need call waiting because I'm waiting for a very important call today but I also have a lot of people making contact.

I've tried contacting o2 but can't find an option that actually allows me to talk to anyone.

[MI5]

@Barney 

Wifi calling in call settings if it's turned on?

[Barney]

Update for anyone else who may have same issue.  I have managed to speak to a helpful lady at o2 and unfortunately, because I just have Pay as You go, call waiting is not supported.

[MI5]

Thanks for letting us know.