Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Resolved! Sim

Hi I have lost my sim and I’m new to you what do I do

Abbey1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! my mums pay as you go phone

My mum has a Doro Pay as you go mobile, which she uses a top up card when required. She is saying she is getting a message every month that she has to put money on it each month called bolt ons and they take off £5per month so must keep it topped up....

LL2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Recent order. Confused!

Hello all. Just a quick one. Placed an order about 2 hours ago. Went through checkout with no issues, money is available and order confirmation confirmed. Not 10 minutes later I get a dear John email from o2 Even though we confirmed your order (numbe...

dusty321 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Calls dropping out

My phone keeps dropping calls I can’t seem to get help from 02

North1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Big Bundle Has Renewed Two Days Early - O2 Technical Help Please

Been on the PAYG Big Bundle for many months and my renewal date is the 25th of each month.Today I changed my Tariff from the 15 Pounds to the 30 Pounds Bundle to start the next renewal date (Monday 25th January)But the change has been implemented tod...

mm7000gb by Level 19: Quirky
  • 3 replies
  • 0 kudos

Top up deal

Hi this sim when I brought it had a deal if you top up £15 you get 45gb of data but only ever receive 15gv

Kenz by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Pay As You Go

Hi everyone, I’m based in Dubai-UAE and I’m using an o2 number. How can use it as a pay as you go or prepaid without have a bundle, I topped up before and a bundle was added automatically.Please adviseThanks

Karim by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New phone

奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈奈Which phone has this emoji 奈of italian hand gesture?

Help20 by Level 1: Joiner
  • 2 replies
  • 0 kudos


I got a message from O2 saying that if I renew my bundle before a certain date then I’ll get £5 extra credit. So I did. Got a message from them that they’ll give it to me in 24 hours but I still haven’t received it. What should I do?

Fahida by Level 1: Joiner
  • 2 replies
  • 0 kudos