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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 51711 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 26170 Views
  • 19 replies
  • 2 kudos

New contratc

Hello, I was paying it as you go but I called up due to topping up £10 for my usual monthly top up. However money was taken and they offered me a contract for £11 a month (order no NC33410814). I cannot access my online account and it also seems they...

Tamarax1_ by • Level 1: Joiner
  • 262 Views
  • 1 replies
  • 0 kudos

Resolved! PAYG credit

Apologies if this is a silly question! As my mobile usage is important but very light I want a payg that I can top up only when I need, not every month. What happens to the balance or credit on a current O2 payg after one month - does it just stay th...

AlanT by • Level 1: Joiner
  • 532 Views
  • 2 replies
  • 0 kudos

Rolling plan ,data not working

Hi, 2 days ago I have to paid manually for my 10£rolling plan because it haven't been updated on 24th of January. Now I have an issue with data connection . Can't Connect with internet without WiFi. My phone shows H or E ( apart of 4g) Could you tell...

Free credit

How I claim emergency free credit???

Dannyppo by • Level 1: Joiner
  • 715 Views
  • 1 replies
  • 0 kudos

Resolved! Being charged for text

Even though I’m on a bolt on tariff with free calls and texts I’m being charged for texts from my remaining balance .Ive recently updated my iPhone SE to the latest iPhone SE 2022.It seems only links to content are charged which they never are.

GT2 by • Level 1: Joiner
  • 677 Views
  • 2 replies
  • 0 kudos

Resolved! new tariff

current tariff is £7.03. It is ending. I want to continue with this price - there is one for £9.30 ( ish) but this is for twice as much data - I don't need this. I have been on hold for 23 minutes...

Lisa211 by • Level 1: Joiner
  • 480 Views
  • 3 replies
  • 0 kudos

CVV not being sent

I'm trying to top up my credit but keep getting a message saying the transaction couldn't be completed and to try again or contact my bank. I tried several times with the same result so contacted my bank. Apparently the reason for the payment being d...

Shadow362 by • Level 1: Joiner
  • 386 Views
  • 2 replies
  • 0 kudos

Call history

How do I retrieve my call history if it has been deleted 

Sadoty by • Level 1: Joiner
  • 327 Views
  • 1 replies
  • 0 kudos
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