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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 51135 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 25741 Views
  • 19 replies
  • 2 kudos

Resolved! O2 rewards

O2 told me I had some rewards to claim or save. But I went to save it and there is nothing there to save. Where is it? And how do I get it? Thanks

LR200 by • Level 1: Joiner
  • 410 Views
  • 1 replies
  • 0 kudos

Resolved! Data

I have a leaflet with my new sim card that says I will get 20gb rather than 8gb when I top up! It also says if I text FREE10 to 21500 I will also receive £10 free credit! I have topped up £20 and didn’t get 20gb or the free credit!

Jacko3004 by • Level 1: Joiner
  • 384 Views
  • 1 replies
  • 0 kudos

Resolved! Top-Up

I bought a top-up on 11/01/2024 and on 15/01/2024 I have been asked to top-up my phone again

Adam171 by • Level 1: Joiner
  • 332 Views
  • 1 replies
  • 0 kudos

Pay as you go SIM Extra data Bundle

Just got a new Pay as you go SIM. Paid £10 in shop for the 20GB data Bundle. Was told to text 2424 with the message More to activate the offer but the problem is I have no credit left to activate it because this number charges the sender, and the £10...

emdub by • Level 1: Joiner
  • 380 Views
  • 1 replies
  • 0 kudos

Resolved! Inactivity criteria for sim disconnection

Could I just summarise what is required to stop a SIM being disconnected, as I've seen a few different versions over the years. 1. My understanding from the current terms and conditions is that a chargeable event needs to occur every 6 months. This m...

rivergo1d by • Level 1: Joiner
  • 699 Views
  • 1 replies
  • 0 kudos

Payment

I currently have the £20 rolling plan with yous on pay as you go. The moneys came out my bank on the 15th of January 2024 and it’s still showing I don’t have any calls or minutes and is taking money off the credit I have in my phone already

Sean15 by • Level 1: Joiner
  • 299 Views
  • 1 replies
  • 0 kudos

Miss

A payment was automatically taken from my account 11.01.24 and has been taken from my bank but not on my O2 account, I have now made to payment again to allow me to use my phone. Can this please be looked into. Thanks Melissa

Trouble with tariff

I had brought the £15 tariff today and it still hasn’t gone on my phone I don’t have data

Data usage

I had around 15-18GB yesterday morning and within a day in Prague, there is nothing left. I have also been mainly on wifi as I haven’t been out that much. This hasn’t happened before when I was aboard and I’ve noticed that my data runs out quicker si...

royyy by • Level 1: Joiner
  • 272 Views
  • 1 replies
  • 0 kudos

Address change

My address details are incorrect due to a mistake with my postcode when I registered.

DamGal by • Level 1: Joiner
  • 348 Views
  • 2 replies
  • 0 kudos
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