Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Resolved! Unlimited minutes bundle charged me £4.4 for one call

I am new to UK and new user of O2 PAYG, £10 big bundle which includes UNLIMITED calls. This was my first call to nearby DHL office. The call lasts for 7 minutes and 2 seconds according to the record on my phone. After the call end, a notification pop...

Sims Deactivated

My Pay As You Go seems to be deactivated. I tried online chat they told me to phone cs. Ive tried ringing and its getting me nowhere either being told to visit the website or text a code but I cant text a code as the sim is deactivated. Anyone know h...

I can’t receive ,top up or make phone calls with my o2

Dear o2 team , I am Joshua and quiet really unhappy . I can’t make phone calls with my o2 or even top up my o2 . Or receive phone calls . But I only get text message . Currently am in uae and I have tried everything it’s still not working please what...

Joshua09 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Lost device

Who do i contact to report lost divice and sim , online only though as i cannoy make calls havent got another device to call from.... plz help online chat just kerp trlling me to call or go to a shop???? Obvisly i would if i could

PaddyMc99 by Level 1: Joiner
  • 1 replies
  • 0 kudos

You tube Restricted mode via 4G

In the last few days when I access YouTube via the O2 network, I'm not allowed to comment on videos I normally watch or am subscribed to. In my Settings in my Account the on/off switch for restricted mode is greyed out.O2 shop assistant told me this ...

HHGTTG by Level 3: Thinker
  • 12 replies
  • 0 kudos

Credit balance

I have had this phone Nokia 1.3 since Monday and my balace has gone from £10.07 to £5.87 can any tell me why this is happening as I really have not use the phone just ckecking what I have to do to use it?

Buy a new phone new contract O2 website system told me Have some problems with your O2 account call

Good afternoon,my name is Jose Ramoslast saturday 7th i bougth new phone and new contract online O2 website, ready paid upfront by paypal money comeout from my bank account when i try back to O2 website system told me Have some problems with your O2 ...

JoseRamos by Level 1: Joiner
  • 2 replies
  • 0 kudos


I just recently got my number pac code to another sim but I can't get that to work. I want to go back to my old 02 sim. How do I get my old sim to work again?

Craig10 by Level 1: Joiner
  • 2 replies
  • 0 kudos