Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

accidental payment

I made payment by accident I bought £10 data I do not need can I get full refund please ?

PAYG Big Bundle and eSIM Watch

Is it possible to have a standalone eSIM watch and android phone on same number with PAYG Big Bundle?

You stole from retired peoples

You stole from retired peoples , like me. I am very angry

Resolved! Pay as you go change number

Recently purchased a new phone for my daughterOpted to bring her old number from her old EE phonenow she has phone and it has the transferred numberwe can’t see or access the account to see the balance (which is 0) and the o2 app still shows the hand...

Resolved! High street voucher

I recently claimed 10 pound for M&S high street voucher using my reward but where do I get my voucher? It has not came to my email?

Resolved! Trying to set up pay as you go problems

I’m a new customer trying to set up my payment details but I can’t get past the details page. I’ve filled everything in and it just hangs there tried logging out and logging in, tried debit and credit card, nothing. Please help

Resolved! Waiting for number to transfer from EE

I'm waiting for my old number to transfer from EE to my new phone. I've bought the phone outright and just want a monthly PAYG rolling contract. Can I buy this now and when my old number is activated on the phone will the PAYG rolling contract transf...

Resolved! Switching tariff

Ever since I bought my phone just realised I’ve been paying £10 every month on an international sim, and it’s absolute crap, literally runs out within 1 day or 2 it’s so bad, looked online and seen way way better packages for £10 however I’m not sure...

Resolved! O2 Refresh

I seem to have been charged for renewing O2 Refresh but I don't remember ever signing up for this as part of my device plan. Please explain.

Resolved! pac code PAYG no credit

Hi I am trying to obtain a PAC code for a payg 02 sim card, but have no credit. Please can someone contact me as to how I can do this as I understand that it is hard trying to do this via telephone.@stevomayhew thanks

O2

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