Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
I paid £80 upfront but the order was rejected. When will I get the £80 back in my account?
Dear Sirs, In September 2023, I changed my mobile Pay as you Go account to EE from O2 after many many years, mainly due to better coverage via EE where I now live. O2 were very quick to block/lock my phone which was £17.O6 in credit. I could not cont...
Will my old tariff and roll over data transfer onto my new pay as you go SIM card
My £10 Big bundle had expired, I downgraded it to a £5 big bundle, got my confirmation email, then topped up £10, got that confirmation email, it instead still gave me the £10 big bundle...sure, thats fine, I dont mind, I make calls and texts that da...
Hi, yesterday I got charged for the second time this month. I wanted to request a refund please
My PAYG Rolling Plan renews on the 5th every month… 5th Sept, 5th Oct, 5th Nov Etc. I can see on my bank statement that the 5th Dec charge went out and I was charged but it seems it did not go through correctly as when I logged in yesterday I had ...
i cant seem to find my billing address on my o2 app it only says my name and phone number
I've Activated a rolling contract which was meant to be 20gb at 10£ a month, but I've been given only 10gb! Also, the SIM arrived in an envelope which stated that I could get 10£ off sending the message FREE10, but it saying this is not valid. Can yo...
I got my new SIM card yesterday for 30gb date but it’s not showing on my o2 app so I can purchase it
I am abroad and I have my PAYG sim, and I am trying to top up using the 4444 line, but the recording stops or does not run so I can't put the voucher number. Anyone else having this problem? Any suggestion?
