Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Re: unlocking iphone 5c, case reference #22148155

HELP!!! I've been waiting 6 days to get an old iphone unlocked. I'm unsuccessful getting through on chat. I want to give my son my old 5c as his phone is broken. I'm not impressed at all - his is out of contact with mates. Three day ago I was told I'...

Resolved! can I use uk payg sim abroad?

I travel abroad a lot and just want reassurance I can use my phone abroad if need be without having to take any action (eg notify o2) in uk beforehand. Remember years ago I was abroad and assumed I could just use my phone as normal (besides charges o...

Resolved! Contacting O2 by Tel or E-mail

I have tried in vain to contact O2 via the Tel numbers they give but without success.Does anyone know of a way of contacting them?

Resolved! unlocking iphone 6

i am trying to unlock my iphone 6. i requested for it to be unlocked through o2 and got the email telling me to connect to itunes with a different sim in my phone. when i tried this no message appeared. i don't know what to do next

Resolved! Lend a quid

Can I lend a pound still if so how do I do this

Resolved! Phone number change

I just changed my sim from an international sim to a classic pay as you go sim. This has meant my number has changed but I want to change back to my old number. I called customer services and they disconnected my old international sim so is it still ...

Resolved! Old o2 Phone Numbers

Hi, I am wondering if there is anway of finding an old phone number that I had? I have logged on to myo2 to see if they were listed, without success. It will have been a contract initially then a PAYG. Any help would be appreciated - currently I have...

Resolved! Unlock sim outside uk nightmare. sony scam

I got Sony Xperia x compact. I move in to Germany Munich five months ago and trying to unlock my phone since then. After i paid £15 on 03/04/2018 for unlock I got code that did not work. I email back for help about the issue again and again and inste...

Resolved! £5 retention PAYG rate increasing to £15????

I just got a message to say that there are changes from 23/8. Clicked on the link provided and it includes '1. Your £5 big bundle is about to get bigger..... you'll get ..... in exchange for £15 top up each month'. No O2 people online for me to check...

Resolved! Rewards transfer to credit from phone fund.

I saved my rewards payment to phone fund instead of to my credit balance.Is there a way to transfer the amount from phone fund to credit balance?

O2

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