Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Registering a second payg phone

I regstered first sim, but could not add second. Told to register second and then link them but O2 will not allow my email addresses saying already used. I don't want to create a third email just to register - help please

Resolved! PAYG line has been cancelled

Just realised that my PAYG go line is no longer Valid.Is there anyway to reactivate it as only expired recently.There is a sentimental Value to the line.

Resolved! No order confirmation - Pending transaction?

Hi Today i wanted to buy an OnePlus 6 on the internet, i wanted a really fast delivery option so i opted for O2. As they had a next day delivery shipping and they are well-know in the Uk i thought there was nothing to worry about.. Well until today i...

Resolved! Phones stopped working

I have two O2 PAYG phones. Both have stopped working recently. When I log into my O2 account it says I have no products or services. When I try to get help on 0344 809022, I just get some silence, then I am disconnected. Advice please.

Resolved! PAYG minimum use term conflict (Classic Plan 321)

Howdy Oddly https://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go says >>>>>>Classic Pay As You GoWhen you join Classic Pay As You Go, you pay for what you use, as you go. The minimum top up requirement is £10.If you don't top up, or add a Bo...

Resolved! I want to keep my number whilst I'm overseas

Hey guys, So I'm going to be overseas for three months and I was wondering what will happen to my number if I become inactive. Also, what can I do to keep my number from becoming inactive when I come back to use it? Would appreciate the advice

Resolved! nano sim

I just got a new handset but i need a nano sim for the handset. Can i change my current PAYG sim for a nano sim but keep the same number?

cancellation

help please. I have a pay as you go contract and today I was talking to someone about setting up a direct debit for payment which I assume changes my contract to pay monthly? Ive checked my details and it appears that a new sim card has been sent out...

Resolved! GALAXY TAB A - Can international sim cards be used with this device

I intend to buy a Samsung galaxy tab A from O2 and send it back to Nigeria. I am wondering if an international SIM card can be used for this device, or if it is limited to O2 SIM cards only

Mobile Broadband set up on a new Huawei 4g dongle - Help!

Hi all, I've bought a Huawei 4g dongle (not the wifi one) and am having no luck at all setting it up. It came in an o2 branded box with o2 instructons and everything says just follow the on screen instructions, but it's not happening. I've got a PAYG...

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