Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

free calls

i have unlimited calls to o2, my wife got o2 pay monthly. now my calls to her are not free. anybody tell me why, please?

Resolved! Free £5 credit for registering

Iv been registered for 48 hours and still haven’t received my free credit. How long does it take to go on my phone

I paid £20 for my daughters phone on a £15 a month bundle, now her credit is zero

V [Edit: topic title clarified]

How do I access live chat??

I converted my O2 rewards to airtime credit which has now disapeared despite not making any calls, texts and turning off mobile data, i need to speak to someone about this, how do i access the live chat?? or just get in contact with anyone from O2 at...

Address not found when trying to top up

When I try to top up using the O2 app, it asks for my post code and house number but my debit card is registered to an address with a large number of tenants and my name and address do not show up in the drop down list. There seems to be no way to en...

Amazon Ecode Voucher

I was wondering if anyone can help me? I used some of my pay as you go rewards towards an amazon ecode voucher couple days ago? I have been checking back my email I am registered with including spam and nothing has appeared any ideas of where its wen...

How do I return a device?

Hi all, How do I return a device?I can't get through to customer service. Thanks

Hello o2 community

I would like free data calls texts then I won't be losing phone credit all the time

Resolved! £5 free

Hi I got sent a message saying if I downloaded the 02 app I would receive £5 for free well I down loaded the app signed up online but can not find how you get the £5 free does anyone know how to do this? Please cassie

How to return faulty "like new" device

Hi all.I bought at last week headset, and after delivered I found is dead on arrival.So, regarding email with order confirmation I send email to care@o2... but surprisingly this canal not working.Inside is the next canal: use chat. But after click to...

O2

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