Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! FREE10 not applying £10 free credit

I have just received a new Pay As You Go sim card, I've topped up £10 and text FREE10 to 21500 but it hasn't applied the credit.

Resolved! Number didn’t port

I asked for my previous number to port and it hasn’t happened- transferred over from EE to O2

Resolved! Bundle has ran out but I haven’t used it

Hi I have been sent a message saying my bundle has ran out but I have called 4444 and it has stated I still have 15GB left and I have checked my data usage on my settings and it does not exceed the 15GB allowance

Resolved! Transferring credit

My wife has recently died and I would like to transfer her credit to my PAYG number. We are both 'Classic' subscribers and MyO2 or the O2 shop in town haven't been able to help.

Resolved! How to check balance?

HiI keep coming up against hurdles to do something i thought would be easy. My son has a watch that doubles as a phone. It only allows him to call approved numbers and only accepts calls from approved numbers. clearly a good safety feature. I have pu...

Resolved! Pak code

Hi I am going to change my SIM card to another network but I want to keep this number can you help me to do this?

Resolved! my balance

has anybody ever been shocked to find there balance is zero, when they know this cannot be so??

Resolved! Change from pay monthly to pay as you go

Can anyone yell me how to change from a pay monthly account back to pay as you go. Cant find information. Thanks

Resolved! Is Classic Pay & Go SIM on iPhone 6 okay to use on new iPhone 12 mini

I have just bought an iPhone 12 mini on a phone only deal as I want to continue to use my Classic Pay & Go SIM and keep my number. Do I just put the old SIM in the new phone and get going? Thank you.

Resolved! My tariff cannot be changed

My tariff cannot be changed

O2

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