Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! 02

hi i have recently won some mo ey on a casion online and to claim my winning they have sent me this msg can u look at it and send me the relevent info i need as im on pay as u go and not contract.. In order to verify the mobile number used with ourse...

Resolved! Bundle and charges

I have a big value bundle that is still active but its taking money from my remaining balance for calls. Even to other of users. Please can you advise me as to why ?

Resolved! Manage my details sends code to old number

When I click Manage my details, it wants to send a code to a number I no longer have or use. Is it possible for someone to change it so that the code is being sent to my current O2 number? Thanks

Resolved! List my o2 sim card

Hi everyone. Quick question, if I have lost my sim is there anyway of speaking to someone online or will I have to ring up. I just want to keep my same number and my anxiety kicks in if I'm speaking to someone I don't know over the phone. Thank you

Resolved! Pay and go problem

Hello i topped up yesterday for my £30 big bundle and it never activated now all my credit is gone. Spent hours trying to contact o2 with no hope

Resolved! Change to big bundle 30

Hi I by now a new sim and I by a top up 30 ponds I want a big bundle 30 ponds but is coming automatic bundle 15 pounds I want change

Resolved! How long will a PAYG SIM account remain active if not used?

I live overseas and want my PAYG number to remain active for when I visit UK. At this time I have not been able to return to UK because of the pandemic. If not used when will O2 delete my account? I keep an amount of top up on the number always.

Calls and texts not working from Europe

Hi there,I recently changed from Vodafone to O2 and kept my number. Then I activated Bundle and I'm currently in Italy. The Mobile Data Network (for payasyougo) seems to be correct as I can surf with the Roaming without problems, it's just receiving/...

Sim card problem

My phone keeps saying there is no sim card in when there is, I've taken the card card out and cleaned it and still says emergency calls only no sim card.It's a huawei pro

Unable to call top up number from Italy

Hello, I have a valid voucher but I can't top up from Italy because the international top up number (+44 0845 606 2277) is not working (no tone, the connection could not be established) neither from land-line nor from other italian mobiles and not ev...

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