@JulieG1964
Your O2 sim needs to be used at least once every 6 months to keep it active so it's possible you may have been disconnected if you've not used it for sometime.
You'll need to call O2 to reconnect it.
You can use Skype to call if you prefer Guide: Coronavirus Community Help and Support
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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