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Dual sim

JulieG1964
Level 1: Joiner
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I live in Spain I have a duo SIM my Spanish number being the default SIM. But when I try to ring anywhere on SIM 2 my UK number it won't ring and says not on network and any incoming phone calls go to voicemail 

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MI5
Level 94: Supreme
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@JulieG1964 

Your O2 sim needs to be used at least once every 6 months to keep it active so it's possible you may have been disconnected if you've not used it for sometime.

You'll need to call O2 to reconnect it.

You can use Skype to call if you prefer Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122098 Posts
  • 609 Topics
  • 18911 Solutions
Registered:

@JulieG1964 

Your O2 sim needs to be used at least once every 6 months to keep it active so it's possible you may have been disconnected if you've not used it for sometime.

You'll need to call O2 to reconnect it.

You can use Skype to call if you prefer Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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