Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

basic pay as you go

My current provider is moving to a ntwork which is not of my choosing, and so I am looking at those with good coverage in my area.I am of an age when all I need is a "Pay as you go" sim for calls and a very rare text. I want a sytem where I can top u...

Resolved! Number porting and O2 Pac

I've recently number ported to a o2 payandgo sim but discovered the signal isnt great. I've had a look at my02 but its still displaying the original o2 number (rather than the working ported in number) - The ported in number is working (when I have r...

Resolved! Phone Number

I just received my new o2 sim but there is no phone number on the package and I can't get the number

No Signal PAYG Refund

Will I be refunded my PAYG monthly cost as maintenance has already been 7 days and is expected to continue until 13th July? Very poor signal and zero 4G OR 3G internet access.Unhappy O2 customer

Resolved! PAYG - swap to nano sim

i have an old sim that does not fit my new phone.logged in online portal and ordered swap sim - never arrivedbought a new nano sim from the corner shop,txt swap to 20220, got security code, texted back, then texted 13-digit SIM serial number, got mes...

Resolved! Can’t make calls

My phone won’t make or receive calls or texts while in Ireland?

Resolved! How do I cancel a bolt on?

Hi, I've tried to cancel my bolt on via My O2 account but it won't let me. How do I speak to someone who can help? I tried calling 2202 but it just keeps coming up with "Invalid number".

All my data is being used on my phone

Please could somebody help me with this mystery which is costing me a fortune.... Every time I top up my PAYG phone, the phone uses up all of the credit within hours or a day. o2 customer service can only tell me that it is vast amounts of data but n...

Why can't I top up by an arbitrary amount?

Let's say I have £9.80 credit. It would suit me to top up by just 20p and get a £10 bundle.

Trouble Adding Wifi Calling to Device

Hi there,Recently got my new sim card and transferred my old number over. I've been following instructions on setting up Wifi Calling on my new sim and have run into an issue. When I go to add Wifi Calling to my account there's no such option!Options...

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