Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Sim Move has failed - need to contact an O2 front-line advisor

HelloI have a new PAYG Sim and yesterday tried to move my old number to the phone. Today I have an emailed asking toKindly contact O2 front-line advisorI would be grateful to know how to do this as I'm going round in circles on the help pages. I only...

Resolved! Incorrect mobile details showing on app and online.

Details of my current phone still showing make and IMEI of previous phone after SIM swap to latest device. Can I correct these online or do I have to phone customer services to change?

Resolved! 45GB Offer for original 15GB

I've just paid £15 for the now advertised 45GB bundle but have only been credited with the original 15GB . I'm looking for the additional 30GB please

Resolved! Activating sim abroad

My 02 sim card says I am not registered with a network. I transferred my old sim to a new phone that I ordered from the UK to Spain where I am living for a few months. Will I not be able to verify my sim card because I am outside the UK? If that is t...

Resolved! balance amount

My balance amount on my Bundle has suddenly reduced by £2.50 for no apparent reason. Any ideas, please?

Resolved! Deposit

How do you claim your deposit back

Resolved! Topped up then changed tarif and lost credit

I just topped up £10 then changed tarif from the £5 one to the £10 big data one thinking it wouldn't switch me unless I had £10 in my balance and I've lost £5 credit when it switched me over, I don't want to have to top up another £10!

Pay by phone bill

My phone has stopped allowing me to deposit by phone bill on online slots

Resolved! Cancelling Contract.

I have two devices...samsung tablet and a previously lost samsung handset. wanting to pay off device plans and cancel contracts - which are pay as you go. am finding the whole my o2 and online help fair too confusing, especially as one of my devices ...

Resolved! Historically bills

Hi looking for some old bills from 2019 can anyone till me where to find them?

O2

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