Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 62506 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 32272 Views
  • 19 replies
  • 2 kudos

data

I have just bought a bolt on for data on my phone and can only get 3g rather than 4g. How can I change this?

Terry2630 by Level 1: Joiner
  • 590 Views
  • 2 replies
  • 0 kudos

Resolved! Adult restrictions

Hican you please lift the adult restrictions on my sim please

Sp1r1tes by Level 1: Joiner
  • 571 Views
  • 1 replies
  • 0 kudos

Resolved! 02

hi i have recently won some mo ey on a casion online and to claim my winning they have sent me this msg can u look at it and send me the relevent info i need as im on pay as u go and not contract.. In order to verify the mobile number used with ourse...

Resolved! Bundle and charges

I have a big value bundle that is still active but its taking money from my remaining balance for calls. Even to other of users. Please can you advise me as to why ?

Kevmak by Level 1: Joiner
  • 519 Views
  • 1 replies
  • 0 kudos

Resolved! Manage my details sends code to old number

When I click Manage my details, it wants to send a code to a number I no longer have or use. Is it possible for someone to change it so that the code is being sent to my current O2 number? Thanks

Excelsior by Level 1: Joiner
  • 509 Views
  • 1 replies
  • 0 kudos

Resolved! List my o2 sim card

Hi everyone. Quick question, if I have lost my sim is there anyway of speaking to someone online or will I have to ring up. I just want to keep my same number and my anxiety kicks in if I'm speaking to someone I don't know over the phone. Thank you

Amanda20 by Level 1: Joiner
  • 455 Views
  • 1 replies
  • 0 kudos

Resolved! Pay and go problem

Hello i topped up yesterday for my £30 big bundle and it never activated now all my credit is gone. Spent hours trying to contact o2 with no hope

Simonc by Level 1: Joiner
  • 584 Views
  • 2 replies
  • 0 kudos

Resolved! Change to big bundle 30

Hi I by now a new sim and I by a top up 30 ponds I want a big bundle 30 ponds but is coming automatic bundle 15 pounds I want change

Costel by Level 1: Joiner
  • 556 Views
  • 1 replies
  • 0 kudos

Resolved! How long will a PAYG SIM account remain active if not used?

I live overseas and want my PAYG number to remain active for when I visit UK. At this time I have not been able to return to UK because of the pandemic. If not used when will O2 delete my account? I keep an amount of top up on the number always.

KevinThai by Level 1: Joiner
  • 8015 Views
  • 2 replies
  • 0 kudos

Calls and texts not working from Europe

Hi there,I recently changed from Vodafone to O2 and kept my number. Then I activated Bundle and I'm currently in Italy. The Mobile Data Network (for payasyougo) seems to be correct as I can surf with the Roaming without problems, it's just receiving/...

Dario by Level 1: Joiner
  • 1202 Views
  • 2 replies
  • 0 kudos