Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Can i order a replacement sim as a PAYG customer?

Ive lost my sim but the phone number is linked to my O2 account and ema. I am wondering if it is possible to order a replacement sim as a PAYG customer? Thanks

Resolved! Lost my phone but dont have a crime reference number, would like a replacement sim

I lost my phone a few days ago, i've got a new one and a new O2 sim card but if possible I'd really like to have a replacement sim with the same number and tariff as I have on my previous one I've been a loyal O2 customer for years and I'll be upset ...

Resolved! i want to topup

i want to topup using my visa credi card

How to enter prepaid voucher code from abroad?

Hello, I just bought a voucher code to top up an O2 UK prepaid account. But I can't enter it. USSD code do not work from abroad, dialing +441753 552 277 is not accepted ("not recognized"), +443456 062 277 does not work (call ends). Topping up via web...

Resolved! Balance

I topped up my phone at 12.22pm balance £10.42, made 2 calls. Now balance says £9.32 but I have 300 free minutes

Resolved! Live chat

I deposited to an online slots website and they are asking me to provide proof that the two numbers that I Used I’ll pay as you go but I can’t seem to get a live chat going how do I do this

Resolved! Puk code

How do I find my puk code I’ve tried to unlock it by using my number but it said it’s incorrect.

Top up successfull but not showing in balance

I topped up and recieved a text to say it was successful, but my balance still states zero. My tarriff is o2 Unlimited. Does anyone know what the problem may be. This has never happened before.Thanks for any advice or ideas.

Whatsapp and Messenger

All of a sudden I cant send or receive text messages unless I am connected to the internet. I have roaming enabled and my bill is paid up to date. I have spent about 2 hours at least trying to get help on myo2, total waste of time, just kept getting ...

Resolved! Extra gigabytes

How can I charge extra gigabytes on my pay as you go SIM card?

O2

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