Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 12372 Views
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 9399 Views
  • 18 replies
  • 2 kudos

Resolved! auto top up

I changed from £15 big bundle to £10 big bundle - I pay by auto top up and £15 is still being taken from my bank account instead of £10. Don't see option to change top up amount in My o2 - tried phoning but person I spoke to couldn't understand what ...

val29 by Level 1: Joiner
  • 363 Views
  • 1 replies
  • 0 kudos

Resolved! Are all phones locked to 02

Hi - not currently with 02 . About to purchase Sony Experia L1. On live chat I was advised this phone is unlocked, but if it isn’t 02 will give me free code ! So is it locked to 02 or not ?

Twist66 by Level 1: Joiner
  • 1132 Views
  • 6 replies
  • 0 kudos

Resolved! Change my address on line

Hi,I would like to change my current address I find difficult to change it online

Pascoal by Level 1: Joiner
  • 409 Views
  • 3 replies
  • 0 kudos

Resolved! Moving a sim card

I had an old Samsung GT C300k unlocked phone working on a Pay as you Go Sim, then was given a ZTE z716BL. Decided to change the Sim card over.The sim card had to be made smaller by popping the outer frame.When I fitted it to the ZTE nothing happened ...

Benedict by Level 1: Joiner
  • 687 Views
  • 6 replies
  • 0 kudos

Resolved! App credit

I saw a thread saying that if you download the my o2 app then you can get £5 free credit applied to your account. I didn't receive that free credit and wanted to claim it. How do I go about it?

b4u2 by Level 7: Part Timer
  • 383 Views
  • 2 replies
  • 0 kudos

Resolved! Using PAYG iPhone abroad

Hello everyone I currently live in France. For the last five years I have had a Nokia 201 with a UK phone number on PAYG. I was able to make calls and send texts on it in France without problems. I used it for emergencies and to contact family in the...

Resolved! 2 PAYG phones on one account

I have an existing PAYG account. I recently got a second PAYG SIM to use in an "emergency" phone. I was logged in to my existing account when I ordered this second sim. When I log into my account, I can see no details for this second sim. I would pre...

Resolved! Voicemail enquiry/Customer Service

This evening, I woke up to find a voicemail message had been left. I dialled 901 to retrieve it, but the signal wasn't great, and I somehow managed to delete it before I was even able to listen to it. I phoned 4445 this evening, and spoke to call han...

mjbj by Level 1: Joiner
  • 1162 Views
  • 4 replies
  • 0 kudos

Resolved! Confused about PayG

On a PAYG phone do you have to top up every month? So confused. I want to get a PAYG phone but won’t need to top up every month.Thank you in advance

Kazzy803 by Level 1: Joiner
  • 831 Views
  • 5 replies
  • 0 kudos

Error 28 - I Can't Text Several Contacts

Friday night I ran into an error when attempting to text one of my contacts. I tried several times but each time I got a message saying "Error 28." When I had another look I realised my dual sim phone was trying to use Sim 2, despite being the second...

Kyla by Level 1: Joiner
  • 3558 Views
  • 9 replies
  • 0 kudos