Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! pay as you go

hi, i have recently activated a sim card, the one that is £15 for 45 gb however, when i topped up £15 i only got 15gb?also the £10 free credit doesn’t work?thanks

How do I change from Big Bundle to PAYG

I am on a big bundle and I want to change to normal pay as you go as I rarely use my phone. Can anyone tell me if this is possible or do I need to get a new sim? (If I need a new sim, is it possible to keep my number if I am on 02 and I get an O2 sim...

Resolved! Refund

Hi I wanted to know if there is a possible way to get a refund from my pay as you go top up. I made some top ups but would like to recieve a refund because I no longer need the top up

Resolved! Switched Phone and forced to enter PUK code

I switched from Nokia1.3 to my friends old Samsung A10! lot better phone, all was ok for a while then tested phone and was asked for PUK code, I was able to go via website and get get PUK code and all is fine again! Just wonedered is this extra secur...

topup abroad not working

Hi guys, I'm in Bulgaria with an o² sim.I tried to follow the instructions on:https://www.o2.co.uk/topuphttps://www.o2.co.uk/help/pay-as-you-go/topping-up *111*# -> gives me the error "application unknown" (android)and all the other numbers I can cal...

Multimedia messages

Why can't I send multimedia messages on pay as you go. Thanks

Resolved! Taking mobile PAYG wifi on holiday

Hello all. We are hoping to have a holiday and its likely to be away from wifi. I have an O2 mobile PAYG sim ready to go, but I need to find a wifi dongle to use it in. The O2 PAYG ones are not available, ever.....any suggestions for a reliable wifi ...

Blocked phone

My phone appears to be blocked . Is this because the system did not accept my (completely correct) answer to the security question when I called Customer Service on the 5th June ? If so, what can I do about it ? My answer was 100% correct, so not my ...

Resolved! Cancel a tarrif

Hello please I have a contract sim now and I have a tarrif on my old sim and they take the money monthly from my bank but doesn’t come up as direct debt I have checked please how do I cancel this ?

Resolved! 3 x Data offer

I have bought a SIM card with an introductory offer of 3 x Data for 3 months. I have paid the £10 for the bundle but the data hasn’t been upgraded, how long does this take to be applied?

O2

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