Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Data Roaming

Hi, I have been unable to use my Data Roaming of late. Not untypically, as an NI resident, I spend a lot of business time in Republic of Ireland and although I can make calls or texts I can't access Data! No problems last year...Thanks

Need help with sim unlock unlatch etc.

I have moved abroad and have attempted to put a new sim card into my phone from a different network. It keeps asking for the PUK but says unsuccessful. I asked 02 to unlock my phone and got an email saying it was unlatched (is this the same thing) th...

Resolved! How do I cancel my £10 UK & International Bundle

How do I cancel my £10 UK & International Bundle? Thanks!

Resolved! How do I close PAYG account as Mum died any advice

Mum passed away so want to close her PAYG account and donate her phone to charity - any ideas on how to do this appreciated

Resolved! Tariff

Hi. Am trying to change my mum's tariff. Have tried with 02 app, 02 website but both keep either crashing or saying that I cannot load current page. Tried diff phones and still not working. Help much appreciated .