Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! How long does it take for 02 to restock a mobile you want

Pay as you go

Resolved! £5 Big Bundle

Hi, I want to set my son up with a £5 Big Bundle that my daughter has, but I can’t seem to find it anywhere now. Has it been discontinued with o2 now?

Resolved! Top Up Receipt

How do I get a receipt for my last top up?

Resolved! EWON Cosy 4G EU Router

I require a sim card for an EWON Cosy 4G EU router and contacted O2 customer service two weeks ago. I was advised by customer service that I can use a regular PAYG sim to transfer code scripts to a machine interface and remote analyze machine operati...

Resolved! Reactivating an old pay as you go SIM card

I would like help to reactivate an old pay as you go SIMI was very good with keeping the number active until last year when I forgot to do so.Is there an easy way to get the number reactivated?

Redeeming £10 top up

How do i redeem the £10 for the top up card which i had to buy when i purchased a phone

£30 data bundle wiped

Hello, I tried resetting my data bundle to the £10 bundle but was told through My02 this couldn’t be done so I topped up £30 to receive the £30 bundle.the next day, I found my data bundle had indeed been changed and today found my entire £30 balance ...