Pay As You Go
Get help and support from other community members with Pay As You Go.
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos



Dawid by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! 8yr old sim

I now live in the USA and coming over to UK in Aug this year but I have not used my sim in about 8yers will it still work or can u send me a new one my old number is xxxxxxxxxxx, the number on my sim is xxxxxxxxxxxxxxxxxxxxxxxx. Yours

zippy2 by Level 1: Joiner
  • 6 replies
  • 0 kudos


Hi, so I've bought a payg phone from o2 and requested an unlock however they sent an email back stating they couldn't do it as it wasn't an o2 phone. I've had nothing but trouble with them over last month for different things now this. How can I get ...

Dib by Level 1: Joiner
  • 24 replies
  • 0 kudos

Resolved! Auto top-up

Hello. Please off my top up! Because Im have new number and this old is not in use. Every time u take for my account money, but im not use this number 3 mounth... Please off auto top uk. On the web side i cant found how to stop this. I dont remember ...

Resolved! Need help

I am pay as you go and i am wondering is there any way to retrieve your call log that was deleted so you can find the number you accidently lost

Karl1234 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Bundles

I’ve just changed from a £15 to a £20 bundle, I made sure there was enough credit two days ago for my bundle to renew this morning and I got a message saying I didn’t have enough credit.I don’t understand. My bundle was still active, I’ve made no pho...

Resolved! bundle

will my bundle auto renew or do i need to buy again when previous one expired?

b4u2 by Level 7: Part Timer
  • 4 replies
  • 0 kudos

Issue receiving international SMS

I have a problem with receiving international SMS messages. I have sent an SMS from an Ireland phone (Tesco mobile ireland) to two of my UK phones, one on EE and one on O2. The EE phone received the SMS, the O2 phone did not. I talked with Tesco mobi...

AndyMcC by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! bank card

just tried topping my phone up via web topup. but it says my 2 bank cards are not acceptable cards. ive used these same cards for last few years, ive had the same accounts for over 10 years and never had a problem. btw, the cards are barclays visa de...

in2media by Level 1: Joiner
  • 7 replies
  • 0 kudos