Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 67516 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 35217 Views
  • 19 replies
  • 2 kudos

Resolved! O2 SMS Message: You need a balance of at least £10 to renew your bundle or it will expire

HiI received the following message from O2:"You need a balance of at least £10 to renew your bundle or it will expire".I started using the sim card a month ago (October 14). And I only use it to receive sms messages.If I don't top up now, will I lose...

Classicus by Level 3: Thinker
  • 3189 Views
  • 10 replies
  • 0 kudos

Resolved! Activating a new sim card

i have bought a new sim card but its not letting me activate it, i need a mobile broadband number but i do not know what that is, someone help me.

Ugne by Level 1: Joiner
  • 713 Views
  • 1 replies
  • 0 kudos

Resolved! Call waiting on Pay as you go?

Hi. Is there any way to activate call waiting on Pay as you go? Thanks in advance!J

JMC by Level 1: Joiner
  • 3905 Views
  • 1 replies
  • 0 kudos

Resolved! Changing PAYG Tariff

I am currently on a Pay As You Go Go Go Tariff with an auto payment set up for £10 monthly. This is tending not to give me enough data nowadays and I am thinking of switching to the £10 Big Data Bundle, but would like to know if I would still get my ...

AllyMo by Level 1: Joiner
  • 859 Views
  • 1 replies
  • 0 kudos

Resolved! Top up new build issue

HiJust moved into a brand new house and I’m currently without broadband so I got a prepay sim from o2. My contract phone is with them so I know I get ok signal. I get the sim and put it in the phone and try to top up online and through myo2 but I can...

Resolved! Topping up my old simcard

Hello, I have bought a simcard which plans 7GB for 10GBP. However, I saw that 10GB is for 10GBP for now. If I top up my this simcard, will I get 7GB or 10 GB?

harun by Level 1: Joiner
  • 526 Views
  • 1 replies
  • 0 kudos

Resolved! Tariff

I changed my tariff this morning to a bigger bundle and then topped up.It has take the amount for the old bundle and then five minutes later asked me to top up for the new bundle! Help anyone

Emma48 by Level 1: Joiner
  • 767 Views
  • 1 replies
  • 0 kudos

Resolved! Not able to top up

Hey there, I've been trying to top up my O2 with no luck for awhile now. Keep getting error with processing the card asking me to use a different one but issue happens with any card I try. Any work around?

Resolved! Line barred

Guys i need help. I travelled to africa last week and my pay as you go line has just been barred. I topped it up and bought the international bolt on but still not working. Any suggestions?

Nakson by Level 1: Joiner
  • 579 Views
  • 1 replies
  • 0 kudos

Resolved! Mast fault

Whe have had an ongoingw issue with mast in abergele dropouts slow speeds it needs sorting