Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

02 and uswitch

Hi,at the moment i am a pay monthly contract user, in may my contract is up and the phone is mine. I then want to go onto a sim only plan however the deals offered by 02 are not as good as those offered by Uswitch.So i plan to get the deal i want fro...

Resolved! payment method

Hi, can I pay for my Pay As You Go by O2 balance, not by card?

Keeping the number while being outside the UK

I left the UK a few days ago and would not be returning in quite some time. But I would like to keep the number. I found a 5 pounds per month plan on the O2 website. Is there any other plans or ways for me to keep my number?

Lost my sim and locked out of My O2

Hi,I have lost my pay as you go SIM card. I live overseas. My husband is visiting next week and I wanted to order a replacement sim. But I’m also locked out of My O2 account as I didn’t remember the password. So it keeps sending a code to my number w...

Resolved! Transfer of old number to o2

1

Tariff change

I changed my tariff 2 days ago from £10 to £15 a month and i was expecting it to start from that day as the money was taken from my account that day but later i get to know that my tariff would start from 14th september. I want it to start today as m...

Unable to send pictures in mms

Never been able to send photos or pictures in my mms messages. Only noticed now

Not receiving calls

Hi,I would like to report an issue with my sim. I do not receive any phone calls, instead I receive a sms message one hour after the call to inform me that I missed a call from that particular number. Due to this problem, I missed a very important ca...

I just topped up £30 and it took 12 for my bolt on now I don’t have my tarrif? I can’t afford this!!

Once I topped up you’s took my o2 bolt on off me before my tarrif and now I have no money for my tarrif this is ridiculous in this economy

Start my changed tariff today

Hi I recently bought an o2 sim and topped up £20. Automatically o2 took £10 off my balance and chose the £10 tariff which included unlimited calls and texts and 8gb of 4g data. I did not chose this. I would like to change to the £20 tariff today as I...

O2

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