Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! SIM card

Helloyou sent me a 5G SIM card but it is damaged. Can you send another one?

Topping my sons phone up

Hi My son is abroad and has ran out of data can you help me add funds to his phone

Top up

Hi! I’ve been topping up £10 yesterday for the new bundle starting today and this morning I had to top up again because it said that my balance was low? How come? Please show me my usage for yesterday

Bonus points and 10% back on top ups

I am looking to see how a would get all my 10% back on top up as a have had this number for 2 years now

Databank food bank

Hi, I was given a SIM card while attending a local food bank. I was told it would last for 12 months and would be free...each month I would get a code. S person I know had a similar one from the Brussel trust, it lasted 6 months and every month it au...

phones broken

my phone is broken and have no acess to anything please help and see what u can do

Resolved! My phone got stolen

My phone got stolen and how can i block my sim and replace it...?

Resolved! Spend cap

How do I increase my spend cap?

top ups

Does an 02 top up cover the whole of the UK?? If I top up in Scotland can I only call inside Scotland I'm being told by your help line that you get charged for phoning England and vice versa. Ive never known this to happen. My Husband went down to En...

Resolved! Cancel my sim only

I want to cancel my plan

O2

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