Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Change from Big Bundles back to Classic PAYG

I am currently on Classic PAYG but thinking of changing to Big Bundles. Will I be able to switch back later?

Resolved! First day and connection awful

Hi, can anyone help? I tried out an O2 SIM in my dual SIM phone today paid £10 to see if the coverage at my home was better than Three or Vodafone, and I'd say that O2 is almost as bad as Vodafone. They both advertise online that they have fantastic ...

Topping up query

I topped up with £10 last night it told me it added the deal I wanted and it's not been applied.

Resolved! Can you reverse an upgrade before start date

Hi so I last night upgraded a tariff pay as you go sim only for my iPhone but I no longer need it. It’s due to change tariff at end of march, is there anyway of cancelling it and reversing to the current tariff before the start date. I cannot contact...

Resolved! SIM card

Hi my name is Angel I lost my SIM card help please

Resolved! port of old number has failed

just seem to get a merry go round if I try and contact O2

Resolved! Return

I need to return a faulty phone i have purchased. The 02 customer service is the worst customer service ive ever dealt with. 5 times i have waited and been cut off on. Lasttime i waited 30 mins to just be cut off again

Resolved! £5 pay as you go credit if register

Hi I got a text message from o2 stating if Inregistered I would get £5 free pay as you go credit but have not received it

Resolved! Using my phone abroad

How do I get in touch with an actual person from 02

Resolved! In credit with Pay as you go

Hi I can’t seem to find help with Pay as you go direct debits that are just accruing financial credit. I pay £15 a month by direct debit to pay my £15 bundle but I am actually £30 in credit after this months is taken. I could do with the money! How d...

O2

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