Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Register for my father-in-law

Hi, I’ve bought a pay as you go sim for my father in law’s very basic phone. He’s 84 and never used a phone before but was recently taken to hospital and had no way of contacting his family so I’ve bought the most basic phone as he’ll never send text...

Resolved! top up international credit card

O2 is not accepting my international credit card nor my daughter's, which is from UK

How to change the account phone number that appears in My o2

Resolved! Scam message or not

Hi l received a text message saying the following: O2: Your bundle will be cancelled on 31/10/2021 as we could not verify a payment method. To avoid this, visit: Can you tell me if this is a scam as the money was taken from my credit days ago for my...

Resolved! Why has my Classic PAYG balance increased?

I checked my balance on 18 september and it was £8.52. I did not use the phone until I check the balance again on 29th october and it was £9.29.Why has the balance increased?