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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 56289 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 28361 Views
  • 19 replies
  • 2 kudos

Resolved! my SIM card has been deactivated by O2

I have a pay as you go mobile phone which I use for emergencies. It is always in credit and has served me well for many years. Recently it has been deactivated by O2 without prior notice to me. I can find no advice as to how to reverse this and get t...

Dabas by • Level 1: Joiner
  • 1431 Views
  • 2 replies
  • 0 kudos

Resolved! Rolling plan use top up money

Hi, I’m having trouble using the £38 in my account to restart my rolling plan for the month

Kyreese1 by • Level 1: Joiner
  • 404 Views
  • 1 replies
  • 0 kudos

Nightmare customer service

I’ve had problems since early august. Money was taken from my rewards and put on my balance despite my absolute NO when asked if that was what I wanted.It meant my balance was way higher than I was comfortable with.I’ve suffered appalling customer se...

Tinx by • Level 1: Joiner
  • 633 Views
  • 4 replies
  • 0 kudos

Top up

Ive paid for a top up that I haven't received, again.

Nicole211 by • Level 1: Joiner
  • 395 Views
  • 3 replies
  • 0 kudos

Resolved! Add billing address

Hi id like to add a billing address to my account please

Aines by • Level 1: Joiner
  • 329 Views
  • 1 replies
  • 0 kudos

constant Top up payment failure

I have tried to top up using my debit card twice - both declined. I have tried two credit cards from different banks - both declined. I have checked with Barclays who say my cards have never been declined and say the problem must be with the O2 websi...

JN47 by • Level 1: Joiner
  • 399 Views
  • 1 replies
  • 0 kudos

data plan

hi,i have a £30 pay as you go bundle and my renewal date was today but ive only been given £20 worth of data minutes and texts

aarzoo by • Level 1: Joiner
  • 280 Views
  • 1 replies
  • 0 kudos

eSIM

Hello I want to get an eSIM as I have a new phone and my old SIM card doesn’t fit in my new ohone

Resolved! Top up

I live in Kenya and when I was recently back in the UK I swamped my contract to a Pay as you go but kept my old number. I want to make sure that that I will not lose this number [REMOVED] . Please confirm if I need to top up my sim every month in ord...

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