Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 38 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 16 replies
  • 2 kudos

Resolved! Register for my father-in-law

Hi, I’ve bought a pay as you go sim for my father in law’s very basic phone. He’s 84 and never used a phone before but was recently taken to hospital and had no way of contacting his family so I’ve bought the most basic phone as he’ll never send text...

Resolved! Scam message or not

Hi l received a text message saying the following: O2: Your bundle will be cancelled on 31/10/2021 as we could not verify a payment method. To avoid this, visit: Can you tell me if this is a scam as the money was taken from my credit days ago for my...

Ocraz by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Why has my Classic PAYG balance increased?

I checked my balance on 18 september and it was £8.52. I did not use the phone until I check the balance again on 29th october and it was £9.29.Why has the balance increased?

JohnJohn by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Data allowance

I got a new sim ,topped up with £15 expecting 15gb data.I got 7gb which I could have gotten for £10.WHY?

Calnjon by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! tariff

how do i cancel my active tariff and put a new one on straight after? 

khloe1 by Level 1: Joiner
  • 1 replies
  • 0 kudos