Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Urgent Help Needed - False Defaulted Payment on my Credit File

Hello, I urgently need help, I’m currently trying to apply for a mortgage and have discovered that O2 has set a defaulted payment on my credit file in December last year. I have called Payment Management & O2 Customer Service and all agents have assu...

Resolved! Where has my credit gone?

I am puzzled as to why I have a zero credit balance on my phone.On 20 August I added £15 to my account making the balance £39.50. I have been on holiday in the USA for the past couple of weeks. However, I was not able to make any phone calls whilst t...

Rolling Plan - In EU, cant phone UK landline

Recently in Spain and discovered I couldn't phone UK landlines. I'd phone a number, but the call immediately cancelled, as though it never even makes a connection. Feels like something is blocking these calls. I could phone other mobile phones. I'm o...

Resolved! Will O2 replace a lost Pay as You Go SIM?

This is a hypothetical scenario that I want to protect myself from. I realise that WhatsApp and many other apps send verification via SMS before allowing you to restore backups to your account. If my device was stolen I would need a replacement SIM w...

Unlock Code for phone on another Network

I have two phones - a Huawei, that I havve been using, and an Alcatel, that I want to use.I put my SIM into the Alcatel phone and it has asked me for the Unlock Code.I assume I have to get this from whichever company supplied the phone?What informati...

Logging in

Hello, I am not able to sign in to my pay as you go account with my phone number ***********, even if I have put the correct code. It does not do anything and I would like it to work so I can view my balance, top up, renew or make any changes. [Mod e...

Resolved! Monthly top up

I top up every month with 10 pounds. If I change to 5 pounds per month, will I lose my accumulatrd data?

Top up

How can I top up using vouchers?

Update card details

Looking to update new card details.

£2 Top off Balance gone for no reason

Hey so on Tuesday 4th September I topped up my o2 pay as you go sim to £10 . Fast forward today I check at 3:pm today and it’s £8 . I haven’t used any data except for 17mb and I’ve not made any calls I’ve M cancelled all of them. I would like to know...

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