Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! £20 rolling plan

I added £20 to my account to re activate my rolling plan, but when I go it it is asking me to pay another £20, please use the £20 I added to my account for this. Is that possible?

Resolved! Cancel a bundle

Hello, I’m travelling internationally and need to respond to a text from my bank who have blocked my card. I topped up the minimum £10 but O2 then automatically used this credit to activate a big bundle. Now it won’t let me send the text because it t...

Resolved! I have hdc2s0 to hdc2s3 in my contact list. What are these numbers and can I remove them safely?

I have hdc2s0 to hdc2s3 in my contact list. They are apparently by default on my O2 sim. When I click on them the "phone" number is 12345678 for each and all of them. Are they needed? Can they be removed? Please advise.My phone is Samsung A21s.

Resolved! Address for complaints

Hello, I want to make a complaint in writing to O2. The address I have from the website is: O2 Complaints Review Service,P.O Box 694,Winchester,SO23 5AP. Can you confirm that this is still the correct address for complaints to O2?Thank you

Resolved! Age Verification

How do I take off ages restrictions?

My 02 account has been stopped

Why has my account been stopped. I have £28.00 credit ?

Cannot access my o2

Hello. I am in Thailand and want to pay my bill via the my o2 app but i cannot gain access to it. Have tried to sign in on the internet but again I cannot.

usage of 5G

Hi there, I've been with O2 over 10 years and I wondered if there was a cheaper way to use my pay as you go contract as it's increased in price, I use around 9gb a month of data but pay for 25gb, is there a way I can pay for less data and it carry ac...

Took out £20 Rolling plan on 20/03/24 at 00:00 on 28/03/24 I cannot call or text??

Resolved! Mobile Data

My O2 contract is I top up credit and when it gets low I top up again. A few weeks ago I asked a question about Mobile Data when in Tenerife. The advice given was great, I pay £2 a day for 100M of Data. Does anyone know if this applies to the USA. Ma...

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