Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! Data

I have credit and wish to add data

Leo009 by Level 1: Joiner
  • 1 replies
  • 0 kudos

30gb for £15

I have an offer to get 30gb for £15 - so have topped up £15 but only have 15gb instead of 30gb, why is this?

gp2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Pac code

Hi, I have just registered abd requested my sim card. Initially I didn't have a PAC code so I ticked to be supplied later. I now have this. Where can I add this information please?

Ktwilko by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! calls

I cannot receive or make calls since I changed my 02 plan to pay as you go. It's top up but all the calls I receive go straight to voicemail (that I cannot check) and all calls I make simply do not work. Does anyone know what it could be?

Maria11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Double data

Hi I am a new O2 customer I bought a £10 double data so it was 7gb of data but doubled to 14gb data I only got the 7gb data should have automatically been added but wasn't

Lizc by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Double data?

Hi all, I’ve just ordered a Big bundle PAYG sim which was the £10 per month 7GB data one, but there is a promotion where I’m supposed to get 14GB data instead. However it’s saying I only have 7GB. Am I missing something? thanks

Resolved! Data

I need to buy some data

Rifat by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! alert

Does anyone know if it's possible to have the 'bundle call' alert removed as it's very annoying every time I make a phone call to hear it?

b4u2 by Level 8: Talented
  • 1 replies
  • 0 kudos

Resolved! O2 PAYG Balance

I topped up my PAYG sim for the first time today with £10. I haven't used the phone for any calls, texts or data and the balance is now showing as £9.80. Can someone explain me why? Is there any way to find out what used up the 20p? I don't want to c...

Scorpio69 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! sim

i orded pay as you go sim card, registered and its writing Simplicity NO ALLOWANCE on tarrif, and i cant top up

rope by Level 1: Joiner
  • 2 replies
  • 0 kudos