Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Redeemed rewards

I redeemed rewards to go towards my top up it wasn’t taken off my balance. Now it’s disappeared off my balance.

Resolved! Visual voicemail(iPhone) on PAYG

Hi all,I’ve been with O2 payg for almost a year and have not had one iota of trouble so I’m a very happy punter. Just one question though,whilst I’m obviously aware that visual voicemail isn’t available to me (Pay monthly only) I’m wondering whether ...

Resolved! Top up

Hi is anyone else having issues topping up within the app or over the phone my card gets declined but there’s enough in my account to cover the cost

Resolved! Upgrading and keeping my number

I have a simple Nokia pay as you go mobile and I wish to upgrade to a new phone, which I have just purchased outright. I want to take advantage of a deal with Uswitch, but staying with O2 on a monthly contract. How can I swap to this contract and kee...

Resolved! Data top up

Good day, how do I top up my data on a pay as you go? I managed to put airtime on, but don’t see an option to upload data? there is bolt ons, but it only goes to 5gb. thanks

Resolved! [Personal details removed] Top-up

I have recently paid for a top up for the above number and I received an acknowledgment this morning. As yet the data allowance has not been updated nor has the internet access been enabled. Can you help please? Brian

Resolved! No data

I played £15 for data and credit and dint revive any data then played £10 and dint receive any data either

Data usage

Hi I've used nearly 7gb of data in the last 20 days and not very often I leave my home and always on the WiFi network so how is it possible to use 7gb of data in 20 days

Resolved! Help

I recently changed my number but when I text someone it still says my new when I need it on.my old number

Resolved! Number

How long will my number take to transfer as getting no service now

O2

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