Pay As You Go
Get help and support from other community members with Pay As You Go.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 44973 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 21879 Views
  • 19 replies
  • 2 kudos

Getting charged for 2 separate rolling plans

Hi, Apologies for the long winded story but I am reaching out as a last resort after getting absolutely nowhere with customer service. I joined O2 in October on a £10 rolling plan and my old number was successfully ported across from my previous netw...

MJC14 by Level 1: Joiner
  • 323 Views
  • 2 replies
  • 0 kudos

Roaming not working in France

Anyone any idea why my iPhone XR payg won’t roam in France? I’ve gone all through the o2 website and have corresponded with o2 on Messenger but no solution yet. Phone works fine in the UK and of course roaming is set to on. Apn is payandgo.co.uk, use...

Not receiving any kind of text messages

I haven't been receiving any sort of text messages from October 2023. I have been failing to verify my O2 number at various incidents and have missed a number of important messages. Important verification sms for NHS, banks or shopping OTP numbers al...

Zabraham by Level 1: Joiner
  • 236 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code

Hi, I had to phone to get a PAC code arrive I have two numbers on the account. I phoned 202, spoke to one person who transferred me to Virgin as my number has previously been there, Virgin then transferred me back to O2 who then text me a PAC code. W...

HJ_ by Level 1: Joiner
  • 453 Views
  • 3 replies
  • 0 kudos

Resolved! Putting SIM card in a new phone

I have a PAYG SIM card for a £10 Big Bundle in my present phone. I'm thinking of buying a new phone and wish to remain on the same tariff and retain the same phone number. When I went from from my previous phone to my current one I went to my local O...

Didymos by Level 1: Joiner
  • 1004 Views
  • 6 replies
  • 0 kudos

Data usage

I cannot get through to an agent due to only being PAYG customer. I need help, I have been told I am out of data however on the app it only shows the 8gb I was initially given, however I had big bundle deals which made this 20gb. I need the other 12g...

Chel5ea by Level 1: Joiner
  • 331 Views
  • 5 replies
  • 0 kudos

Charges

Why have I been charged extra for a VoIP call which uses data? 

0poo by Level 1: Joiner
  • 159 Views
  • 1 replies
  • 0 kudos

Resolved! no bundles tariff

Does O2 offer a PayAsYouGo tariff without bundles, just a credit for usage without a one month limit? If such a tariff exists, would I need to purchase a different SIM card? Thank you.

snow7john by Level 1: Joiner
  • 398 Views
  • 4 replies
  • 0 kudos

Contacting from Abroad

I need to query my bill I have received and if all is correct pay it but I can’t get through on the app, calling or online chat service to the pay as you go team.It could be because I am abroad but it urgently needs to be paid but I can’t see a way a...

GD6 by Level 1: Joiner
  • 253 Views
  • 2 replies
  • 0 kudos