Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Credit

Hi I’m currently trying to help my mum with her o2 she can’t understand where her credit has gone ,and can’t get through to helpline number ,I’ve downloaded the app on my phone to try find out for her

Data not working

Hi why can’t I get online with my data? Only certain apps are working.

Resolved! Purely PAYG

Hello everyone. I am new to O2 and have a PAYG sim card. I am currently signed on a £5 Big Bundle. I believe this requires me to have 5 pound in my account each month? What would happen if i did not have money in the account? Can i keep the sim witho...

Resolved! New customer bringing my number with me

Hi my number has transferred over today but My02 app still showing old number what do I do ?

Resolved! Sim swap

I'm trying to swap my sim and going out of my mind, it's a replacement sim, I can't text swap due to no network and when doing it through manage account swap sim it says that they txt me it won't let me enter my O2 details???......

Resolved! Top Up big bundle pay as you go

Hi so I brought a £10 big bundle sim in store and received a text today to say I only had 250mb left so I called 4444 and added £10 on. Received the text to say it was successful however now I am texted to check my balance it is still at 250mb and sa...

Resolved! Data

Need data please

Resolved! Account settings

I want to change my address on my O2 account, and I don't now how. Thank you

Resolved! hello i hope you can help

hello my name is b and im newnow i am wondering exactly what kind of a deal i have got i received a telephone call last friday [this was after i had ordered a pay as you go sim for free over the internet] o2 rang me and talked me into a pay as you go...

Resolved! Data not working

I have a £10 bundle that comes with 7G data but my data doesn’t work and I’ve tried everything from turning my phone off and on turning airplane mode on and off and even tried changing my APN does anyone have any suggestions?

O2

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