Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Cancelling contract

Hi, I’ve never used my sim, I got it as part of a deal to make my virgin broadband cheaper. I have cancelled it now; left the country and live In Australia without the sim. I want to cancel my direct debit and contract completely.

Top up

I’ve topped up 15 pound for the 30gb bundle it’s took my money but not gave me anything

Signal faults

I have big signal faults,lucky to get 1 bar signal

I tried top up and didn’t get what I paid for

Hello, why did u top up £10 and I didn’t get the data to browse ?

Changing to sim plan

Can I leave my monthly plan and get 02 sim instead

Resolved! bad signals

In my area there is 5g.But the signals is too much poor. Thanks in advance

Resolved! Marketing text

I'm on Pay & Go, I have phone, phoned and complained about the number of UNWANTED marketing text messages, all to no avail AND I am now getting sick and tired of the TRASH! So-much-so I am about to ditch o2. I have tried, Complaining, Telephoning, Se...

eSIM Irish phone number

Hi, I would like more information on setting up a second phone number on my iPhone using an eSIM in Ireland

Top up issues

Hello

O2

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