Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos


Hi I’m currently trying to help my mum with her o2 she can’t understand where her credit has gone ,and can’t get through to helpline number ,I’ve downloaded the app on my phone to try find out for her

Caz1956 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Data not working

Hi why can’t I get online with my data? Only certain apps are working. 

Sonja89 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Purely PAYG

Hello everyone. I am new to O2 and have a PAYG sim card. I am currently signed on a £5 Big Bundle. I believe this requires me to have 5 pound in my account each month? What would happen if i did not have money in the account? Can i keep the sim witho...

H13RAX by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Sim swap

I'm trying to swap my sim and going out of my mind, it's a replacement sim, I can't text swap due to no network and when doing it through manage account swap sim it says that they txt me it won't let me enter my O2 details???......

Js11 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Top Up big bundle pay as you go

Hi so I brought a £10 big bundle sim in store and received a text today to say I only had 250mb left so I called 4444 and added £10 on. Received the text to say it was successful however now I am texted to check my balance it is still at 250mb and sa...

Resolved! Account settings

I want to change my address on my O2 account, and I don't now how. Thank you

Costa by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! hello i hope you can help

hello my name is b and im newnow i am wondering exactly what kind of a deal i have got i received a telephone call last friday [this was after i had ordered a pay as you go sim for free over the internet] o2 rang me and talked me into a pay as you go...

_b_ by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Data not working

I have a £10 bundle that comes with 7G data but my data doesn’t work and I’ve tried everything from turning my phone off and on turning airplane mode on and off and even tried changing my APN does anyone have any suggestions?

Anonymous by Not applicable
  • 4 replies
  • 0 kudos