Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Voucher

I have purchased a top up voucher from Morrison's. You will not accept the 16 digit top up number

Resolved! Streetwise Gps tracker

I put a payg sim in my tracker and topped up with £10 credit, when I checked the balance I have £5.60 left after just one day.So my question is what top up bundle do I need to cut the cost ?The trackers sends texts on any movement and commands for th...

Resolved! No network on new phone

I have reeived my new phone from O2, Samsung Galaxy A52 5G, I have transferred all apps and files etc using Samsung Switch. Unfortunately tho I cannot get connected to the network. It was an upgrade and I wanted to keep my old number, but when my num...

Resolved! Buying a payg phone with call credit

I’m awaiting a replacement debit card from my bank so obviously I don’t currently have one. I’ve seen a phone for sale on O2 which would be a good as a spare priced at £1.50. My question is can I call sales or whatever and pay the £1.50 cost of the p...

Resolved! Change tariff

I have tried to change tariff and it’s not going to start until June 4. Could you bring this forward to today please

Resolved! Balance

How can I check what I have spent my balance on

Resolved! Changing from Pay Monthly to PAYG

HiI've arranged to close my pay monthly account. I'm being sent a PAYG sim, to change my number to PAYG. Does anyone know how I do the swap? You cant sim swap a Pay Monthly Sim to PAYG sim as far as I can tell, and they didn't tell me how to do it, s...

PAYG SIM without a monthly top up cost

I wish to order two O2 PAYG SIM's for basic mobiles for elderly parents but dont want a monthly cost.Any ideas on which sims to order where they only pay for what they use?

SIM card in gate intercom system

Hi,Can anyone suggest the best tariff to be on for my SIM card in my gate intercom. I am currently on PAYG but I have to keep topping it up every month even though there is more than enough credit on it. If I forget the intercom stops working. Is it ...

tablet sim

hi i am currently a customer with 02 and i have a current pay monthly sim in my phone .i am looking to buy a separate 02 sim for my apple ipad .i did get one delivered but i’m not sure why but when i out the mobile data number in the top up it won’t ...

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