Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Would I need to top up again if I don't spend the top up amount?

HiAs a new user, I managed to top up the account with £10 today (14 October). Then I received SMS message sating that "You've got unlimited text and minutes and 7GB of data left in your bundle. Make sure you use them before 14 November."But my unders...

Resolved! Free credit with registration

Hi, I received a text stating that if I registered with my 02, I would receive £5 Free pay as you go credit. I have nor received this

Resolved! Billing

I'm pay monthly with standing order from my bank but decided to try to get a month ahead so in between last month and today I paid O2 direct so I don't have a bill until November but just got message from my bank that there is no money to pay the bil...

Resolved! Please refund my top up for pay as you go

I just want to top up value, I have no intention to buy a boundle. Please cancel the boundle and refund the balance to me.

Resolved! Yy

I would like bring number from 02

Changing device details and IMEI

A few weeks ago I replaced my iPhone 6s with an iPhone 12 mini and transferred the sim. On the O2 website my device details shows the 6s and its IMEI. I would like to change the device details to the 12 mini and its IMEI.

Resolved! How to call customer services 4445 from abroad

Hi, I'm new to O2. I've got a sim card and topped up with £10. I am abroad, when I try to dial 4445 or +444445 I get the local service provider recorded message stating something like "you call cannot be completed as dialled".What am I doing wrong? I...

Resolved! Preferences on pay as you go

Could anyone show me the steps to switch off O2 advertising texts that keep arriving? Also, despite having switched off my answer service, deleting all messages and doing a factory reset I cannot get rid of the icon and reminder that I have a message...

Resolved! Free10 top up

Ive just put in a new sim card sent to me from o2 with the £10bundle giving you unlimted texts unlimited minutes and 7gb data. On the leaflet it say top up the sim with £10 then claim your free £10 when you send the message FREE10 to 21500 which i di...

Resolved! Texts not sending

Just got a handset purely for calls and texts have topped up. Texts were sending but not now?? There’s £15 on balance and phone is on £10 bundle?

O2

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