Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Changing sim from pay monthly to pay as you go

How do I go about keeping my original number? I want to change my sim to pay but keep same number. How do I go about it?

Resolved! Back up phone on PAYG

I have a phone on a contract and my old phone is PAYG - i put £20 on it to use as a back up.It now won't work and I can't find a place on the O2 site to request help.Can anyone suggest where to look?Thank you

Resolved! Person who passed

My mother in law passed away and has money on her top up card on this account how can we close this and request a refund?

Resolved! Virgin Mobile to PAYG O2 - Can I keep my number?

Hello, I am currently with Virgin on a monthly contract.I want to change to PAYG with O2.If I have the PAC code, will I be able to transfer my number from Virgin to O2 PAYG? I can see the answers about transferring numbers within O2 but no clear ackn...

Resolved! Previous call log

How can I request my previous call log from O2

Resolved! PAC Code for Pay as you go

I have been trying to get the PAC code from my O2 sim. Would someone be able to help me please?

Resolved! Charged for data, but I have a bolt on

Hi I bought a bolt on for 31 days £5 worth of data today, but I have been charged £2 for data today? I hadn't used my data till after I bought the bolt on. Can I get the £2 refunded? Regards Kerry

Resolved! How to Chang to classic pay as you go

I have just activated and top up my new pay as you go sim card but it automatically pick up big bundle. I try to change via my o2 app but Classic pay as you go is not in the list. How can I change to classic pay as you go? thank you

Resolved! Emergency calls only

Phone is showing emergency calls only with sim card with explanation mark.Phone is working fine with WiFi but I am unable to get into mobile data. I have checked data hot-spot etc and saying the network is fine in my area at present.I have taken sim ...

Resolved! O2 PAYG and Airtime Rewards

Hello O2, I topup a new PAYG account with £10 topup via Airtime rewards. This topup is showing in my account but I can't use it. Customer service told me I need to topup my account further with a bank card to use it. I beleive it's seems unfair as it...

O2

Forum Posts