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Back up phone on PAYG

sk100
Level 1: Joiner
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I have a phone on a contract and my old phone is PAYG - i put £20 on it to use as a back up.

It now won't work and I can't find a place on the O2 site to request help.

Can anyone suggest where to look?

Thank you

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madasaf1sh
Level 76: Forum Legend
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@sk100 


When did you last use the phone on PAYG, as you need to make a chargable call / text / data every 180 days otherwise the service will be suspended, and then after a year the number will be disconnected and recycled. 

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@sk100 


When did you last use the phone on PAYG, as you need to make a chargable call / text / data every 180 days otherwise the service will be suspended, and then after a year the number will be disconnected and recycled. 

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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