Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Bolt on

Hi I topped up my phone thinking I was going to get a £10 bolt on but nothing came on my phone when I did it, I would be most grateful if you could please help me resolve this

Resolved! Money lost

As I was sharing a contact telephone number with WhatsApp I lost all my balance approx £9. I tried to share it again and it will not allow me to share the contact unless I top up my acc. After topping my acc. I tried to share my acc only to lose furt...

Resolved! Top up

I would like to top up my balance from 4.81 to 10 pounds, could you please assist with thanks. If not, is there possible to make the refund at 4.81 pounds to me? Thanks again

Resolved! 15GB for £15 Unlimited minutes and text, is now limited

Hello, I started using a '15GB for £15 Unlimited minutes and text' sim card, which was provided by my organization, and which was bought in Japan at a vendor. Since I arrived in Austria from Japan, I made just a single phone call, and since then, it ...

Not letting me top up

Hi I've gone and brought a evoucher to top up but haven't been able to top up for the half hour. This is really frustrating.

Resolved! How long top up off for

Hi Guys I have been trying to top up my mobile. I am supposed to pay so much a month for a rolling contract to end when I want. I am left with 15p. Went to top up what I may owe 02, plus extra, and will not accept my card. The card has been accepted ...

Resolved! This needs fixing asap O2!

Hi I have gone to top up over 2 hours ago , as I work from home and buy data to use for work. And due to there being a error or technical issue I can't top up anyway! I'm 2 hours late for work and I'm having to stand down the road to use wi-fi from a...

Data not active while in an EU country

Hello, How can I get access to the internet while I am in Bulgaria? My UK phone broke and I had to buy a new one from Bulgaria on which now I have no access to my data at all. Please share ideas on how to resolve the issue. Many thanks!

Resolved! Pay as you go

Hello, I purchased the £10 Pay as you go sim card over the weekend. I put it on my phone and the data is working fine. However, I am not able to make any phone calls. I get a message from O2 saying I need to top up. My current balance is 0 even thoug...

Resolved! I haven’t been getting my Tarrif for two months after changing it to a different Tariff (PayAsYouGo)

Hi, I’m unsure if I will get the help, advice or response I need on here but it’s worth a try seeing as I have not had a response or been able to get help anywhere else, I changed my tariff two months ago and have had nothing but trouble with O2 sinc...

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