Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Sim card problem

My phone keeps saying there is no sim card in when there is, I've taken the card card out and cleaned it and still says emergency calls only no sim card.It's a huawei pro

Unable to call top up number from Italy

Hello, I have a valid voucher but I can't top up from Italy because the international top up number (+44 0845 606 2277) is not working (no tone, the connection could not be established) neither from land-line nor from other italian mobiles and not ev...

Resolved! Bundle Message before each call annoying how do I turn off?

New to O2 pay as you go, how do I turn off announcements before each call is made!?

Resolved! airtime plan

I have an iPhone on pay as you go, I want to buy a watch on apple but I am confused on the connectivity I should go for. if I go for the GPS only, do I have to pay a monthly fee or do I only have to pay the fee if I get the GPS and cellular? Also wha...

Resolved! GOT ROBBED BY O2

yesterday was my renewal bundle day which I had for £10 a month. I decided to switch to £15 to get more data and immediately topped up. Guess what? It didn’t work the £15 bundle but it renewed the £10 one remaining with a £5 balance. Today i looked a...

Resolved! Personal HotSpot on a PAYG iPhone SE - iPhone says I need to contact O2 to activate?

Personal HotSpot on a PAYG iPhone SE - iPhone says I need to contact O2 to activate?I am using the latest iOS version and O2 guide says I should be able to just turn it on?

Resolved! my sim card isnt working!!!

i lost my phone at the weekend so went to the 02 shop to get a new sim card, ive put it into a samsung s7 edge, its says 02 at the top of the screen, but I cant text, phone or use any of my phones services. Please somebody help i need this phone imme...

Resolved! Top up

I have tried to top up my phone for three days. I have tried two different cards but every time it is refused. The cards are current and are accepted anywhere else. Do you want my business or do I need to find another provider?

Resolved! Top up phone £5

hi I’ve changed my tariff to £5 How do I top up £5

Resolved! Account frozen why?

I have had an O2 payg sim in my mobile hotspot unit which i use when i go to France, to use with my laptop for emails and occassional internet search. I have used it since last November 2020, i tried it today as i am goinf to France 7th September and...

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