Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Being placed on a bundle I do not want

I have a pay as you go phone. I did not use it for six months and had my account shut down and my credit taken. I was sent a new sim card and number. I loaded up £10 and it automatically put me on to the £5 bundle which I do not want. I want to conti...

Resolved! Data

Hello I need more data

Limited edition bundles

I have the £15 big bundle with 15gb. I was told I would get the 20gb by text. On the 16dec I got 5gb extra making 20gb. However although I had 22gb left from Nov only 15gb rolled over not 20gb. I e mailed o2 but no response. Now I am coming up to my ...

Resolved! Cancelling big bundle

Can you cancel a big bundle and revert to payg Classic tarriff

Resolved! Switching sim

I have a pay as you go sim with o2 already. But it doesn’t offer data, so I have ordered a new one that does have data. How do I go about setting it up, I want to keep the same phone number to. do I just go on the “switch sim” on my o2? Or do I need ...

Resolved! Sim card

My bill is now payed how do I go about topping up now

Resolved! Cancel o2 tariff

I have a big bundle £10 and I would like to stop using it. I am not moving to a different service, only cancelling the tariff. I tried looking around the internet for answers but they all say to get a PAC/STAC code which is not what i want, as I am j...

Using O2 from France

I changed my monthly account to pay as you go, and I find that I cannot send texts or make calls from France. What's the problem ?

Resolved! Classic pay as you go

Am I right that the terms for Classic PAYG Tariff have changed meaning that even if you make one call in a 6 month period your number will be disconnected unless you top up or have a bolt on? In effect you are being forced to have a bolt on for a mon...

Resolved! SIM card not working

Hello, I got an upgrade and I wanted to put a pay as you go SIM card in my old phone and the SIM card isn’t working

O2

Forum Posts