Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Change my bolt on

Topped my phone up £15 but only got £10 big boundle

Unable receive Paypal codes.

Hi,Since activating a new sim, verification/activation codes sent by Paypal are not being received, leaving me unable to activate the new number on the Paypal website. The only advice offered by Paypal is to contact the phone provider as they may be ...

Resolved! Stop Big Bundle

If you have a credit balance, is there a way to stop a big bundle being renewed and go onto standard PAYG rates?

Age verification

I am trying to get age verification removed but customer services say it cannot be done unless I change to a contract. I have PAYG and I don't have a credit card. If I had a credit card they can do it, so it must be possible on PAYG. Are there no oth...

Resolved! Top up

I did top up for £10 on 28 of February and choose £5 tariff with unlimited minutes and text. I've checked my account today and it shows me that I need to to top up, so where is remaining £5?

Resolved! Change tariff

Hi I topped up £10 picked the £10 tariff then sent a text and my balance went down, now I can't get the £10 balance. And it's not letting me change to £5 tariff. Also I have signed up with the wrong email, can I change it please ?

Resolved! £12 3gb bolt on

Hi, I purchased the £12 3gb bolt on. Its taken the money but the status says its been removed by me and its not showing up on my remaing data balance

Resolved! Why can’t pay as you go customers get help from a chat advisor on 02’s website?

Why can’t pay as you go customers get help from a chat advisor on 02’s website?I spend more in a month than the value of most 02 contracts. The only options available are:pay monthly business account devices Is 02 phasing out pay as you go sims?

Resolved! Why is it that both numbers used to report fraud don’t work?

Why is it that the numbers advertised as ways on 02’s website that promotes its fraud number does not work on 02 pay as you go phones?https://www.o2.co.uk/help/safety-and-security/fraud-advice202 0123But if your ring the 0344 number it takes you dire...

Resolved! Bill

Good morning I change my tarify from 10 to 20£ big bundle after that I top up my o2 20£ but you give my tarify for 10£ Not 20£ after I received message If I want to big bundle 20£ I need top up 20£ after that …I find out My internet was used by my cr...

O2

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