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Charged for data, but I have a bolt on

Kerrymholt
Level 1: Joiner
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Hi I bought a bolt on for 31 days £5 worth of data today, but I have been charged £2 for data today? I hadn't used my data till after I bought the bolt on. Can I get the £2 refunded? Regards Kerry

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madasaf1sh
Level 76: Forum Legend
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@Kerrymholt 

 

You will be charged for any data before you bought the bolt-on, so the £2 charge will stand, as only data after the bolt-on is applied is part of the allowance. 

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
  • 10158 Posts
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  • 3009 Solutions
Registered:

@Kerrymholt 

 

You will be charged for any data before you bought the bolt-on, so the £2 charge will stand, as only data after the bolt-on is applied is part of the allowance. 

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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