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Charged for data, but I have a bolt on

Kerrymholt
Level 1: Joiner
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Registered:

Hi I bought a bolt on for 31 days £5 worth of data today, but I have been charged £2 for data today? I hadn't used my data till after I bought the bolt on. Can I get the £2 refunded? Regards Kerry

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madasaf1sh
Level 78: King of Kings
  • 12137 Posts
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Registered:

@Kerrymholt 

 

You will be charged for any data before you bought the bolt-on, so the £2 charge will stand, as only data after the bolt-on is applied is part of the allowance. 

 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12137 Posts
  • 69 Topics
  • 3243 Solutions
Registered:

@Kerrymholt 

 

You will be charged for any data before you bought the bolt-on, so the £2 charge will stand, as only data after the bolt-on is applied is part of the allowance. 

 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 2
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