Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Swapping to a PAYG from Monthly?

Hi I currently pay monthly, I would like to swap to a SIM only PAYG, how do I do this? How do you contact customer services by telephone?

Can’t generate PAC Code

Hi I was wondering if anyone could help I keep trying to generate a PAC code but it keeps coming up with a “ something when wrong” and I received a text saying “Hi, it's O2. We hope you don't decide to switch today” but don’t receive a PAC code, I al...

Claim £10 free credit

After having seen the advert on the website. Today I bought a pay as you go 7GB for £10, and activated by topping up with £10 credit, and then I sent a text message FREE10 to 21500 and I had a reply: your balace is £0, it looks like this offer isn't ...

Resolved! New sim FREE10 not working

I just put in new £20 sim card but accidentally hit £30 top up. It took £10 off and put it in credit but now won't give me the FREE10 It says it's not for me

Resolved! Sim card Registration

Hi thereWhile Im in the UK, my friend asked me to get him an O2 sim and register here and then take it back with me to Spain. Does the card have to be registered in the UK ? If so, I dont want it registered under my name

Resolved! Balance

Hi, I have paid 10£ so as to renew my top up for this month. The status of my balance is 0 yet, however, the amount has reduced from my card please fix it for me as soon as possible. thank you sadaf [Personal details removed]

Resolved! Can't make calls and text

Hope someone can help with my problemI'm using a pay as you go sim, with 10GB and unlimited minutes and unlimited texts in my Big Bundle monthly.It worked perfect at the beginning but now I can't text neither make calls, but the internet still works ...

Resolved! My O2 sim seems not to register landline calls.

If people ring my O2 sim from a landline they hear ringing or engaged tone. Nothing registers on my phone. Calls from mobiles seem to be fine. Any thoughts? Thanks

Resolved! Enable WiFi calling

I want to enable WiFi calling on my Samsung Galaxy S9 as the O2 indoor signal is very poor. The phone was originally supplied by 3, but was unlocked and I have been an O2 payg customer for ages. The O2 app asks me to unlock the phone, but it is unloc...

Resolved! Hi

How can I go about getting refund from putting money into wallet by accident

O2

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