Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! port of old number has failed

just seem to get a merry go round if I try and contact O2

Resolved! Return

I need to return a faulty phone i have purchased. The 02 customer service is the worst customer service ive ever dealt with. 5 times i have waited and been cut off on. Lasttime i waited 30 mins to just be cut off again

Resolved! £5 pay as you go credit if register

Hi I got a text message from o2 stating if Inregistered I would get £5 free pay as you go credit but have not received it

Resolved! Using my phone abroad

How do I get in touch with an actual person from 02

Resolved! In credit with Pay as you go

Hi I can’t seem to find help with Pay as you go direct debits that are just accruing financial credit. I pay £15 a month by direct debit to pay my £15 bundle but I am actually £30 in credit after this months is taken. I could do with the money! How d...

Resolved! Change my bolt on

Change my bolt on to the £20

Resolved! Missing credit paid

An amount of credit that was on the phone has disappeared !Don't seem able to talk to anybody at 02 about this.Been to 02 shop as well - staff say they dont have access to payg computer detailAny advice please ?Mark B