Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! No topping up

I´ve been trying to top up my phone since yesterday...I´ve tried at leasts 15 times with different cards from different banks...I don´t know what to do. The message is always the same: "We couldn’t process your paymentSorry, it’s not been possible to...

Resolved! Where is my credit being spent

Please can you let me know how I have spent my last credit topup as I haven’t used the phone since topping up last yet I have no credit now

Resolved! 02 pay as you go

i keep getting free messages thats advertising things that keeps taking credit off my phone

Resolved! New phone no sim

I've just got a new contract but its not give me a sim card

Resolved! Texts not able to send

My partner has been having trouble with sending out texts, reviving texts and making phone calls are fine but not out going texts. The phone has been rebooted yet still nothing does anyone know what to do??

Resolved! Rare Use Sim

Hi,I need to keep an emergency phone in my car as my current phone battery drains really quickly because of work calls etc and sadly recently been caught out in a breakdown. Is there an o2 sim which might not require a monthly top up or even a low mo...

Resolved! Student discount

I have been having a massive problem applying my student discount to my bill. Firstly my code wasn’t being accepted by O2 even after I got a new one. Then I phoned up and was told I didn’t need to do anything as a manager could add the discount manua...

Resolved! 2 sim on one account

HiWould you know if there is possibility to have 2 pay as you go sim cards and numbers in one account? How to register the other one?

Resolved! O2 sim card

I have a old phone with o2 SIM card in. J230i Sony Ericsson.o2 gave me a unlocking code and how to use it . However when I put another SIM card in the phone it comes up insert correct sim. It will only work when I put the O2 sim back in . Can anyone ...

Resolved! iPhone 12 mini stock

does anyone know anything about stock levels in o2 as in how quickly do they restock their phones? Iv ordered to iPhone 12 minis but it’s saying Theyr awaiting stock and I wanted them for Christmas. Will I get them in time? Anyone any ideas? Thanks

O2

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