Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Topping up 02 using a non-UK credit card

I visited the UK in March and bought a Pay as you go UK number.I'm trying to top up using my South African credit card but am unable to do so as the 02 site insists on the card address having a UK postal card. I'm not sure why it wont accept foreign ...

Manual top up and Auto taken

I just have manually topped up my phone for the new month. I then decided for the next month I’ll set up for it to be auto so I don’t forget. It states it will be for the next month yet o2 has taken £15 for both manual top up and auto for next month....

Resolved! Classic PAYG, 6 months without top up

The sticky post says that with Classic PAYG you get disconnected if you don't make a call or send a text for 6 months. The website says you get disconnected if you don't TOP UP for 6 months (even if you are making calls). Which is right, please?

Resolved! Big Bundle £15

Hi there, I am currently on pay as you go. I would like to go for a Big Bundle for £15 per month. Do I need a new SIM card or can use the existing? Also please clarify if I still have to pay for using internet data of 7GB or for making calls to UK mo...

Resolved! Balance

Why as £14 been taken and not £10 for my big bundle can't find out why

Resolved! Need claim my rewards

Need to claim my rewards

Resolved! Roaming on O2 PAYG not working

Switched to O2 recently to take advantage of European roaming. Have been to Spain & Italy recently and can use my data but I can't make calls or send text messages from my handset? Phone is a Motorola G7 Power on Android 10. My wife has same phone an...

Resolved! Rewards/lend us a quid

can't remember when this last happened but I've run out of credit! Unable to claim £3 earned in rewards and what happened to the 'lend us a quid' service?? Price per text message takes the *bleep* but in desperate times and situations when a text mes...

Resolved! Data Big Bundle allowances

Hi, If I sign up for a £15 data big bundle, will I get any notifications that I am approaching/have exceeded my data allowance?

Resolved! Can't top up

Got new sim can't top up

O2

Forum Posts