Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! O2 have removed my PAYG phone number from my account online and disconnected the number

I have for many years run four O2 phones, both PAYG and PAYM together. One broke recently and was last used on 12th January until fixed today. Today I've tried to call it - number does not exist and it's gone from my online account, yet there was qui...

Resolved! Problems after topping up.

So i have topped up my phone this morning, I have the £15 tarrif but I accidentally topped up £10 I then went to top up another £10 so i would get my tarrif for the month, however £10 has then been taken from my balance for a bolt on that i have not ...

Resolved! I’ve topped up my mobile broadband but entered the wrong mobile number

I’ve topped up your mobile broadband with the eromg number entered. It’s one digit out. Must have done it wrong at some point and my phones saved the number incorrectly now I’ve topped it up twice and it’s sitting where I can’t use it, how do I chang...

Resolved! I get charged for not answering my phone!

Why I'm I getting charged if I don't answer a call ?This can't be right, I'm not doing anything so can someone help.

Resolved! Standard rate tariff

How I can back to standard rate tariff?

Resolved! PAYG sim

Bought a PAYG sim from Amazon delivered fitted to phone topped up £10 received an e mail saying it was done with the ref number but my phone and online account says balance £0. can any one tell me why?

Wifi Calling

Why is wifi calling not available on Pay as You Go? The O2 mobile network is currently down in our area.

Resolved! change from contract into pay as you go and keep same number

I already had a pay as you go number the contract did not work and returned the item. now I have problems into get my number back, despite many phone calls to customer service, where they are passing me from one department to another and still have m...

Resolved! Renew my bundle early

My bundle is running out and I want to renew it early. The numbered I seen to call do not help as the call ends always mid through.

Resolved! Wrong tariff taken

I changed my tariff to £20 a month and you have done the &15 month bundle I need the £20 bundle

O2

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