Pay As You Go
Get help and support from other community members with Pay As You Go.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 56526 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 28488 Views
  • 19 replies
  • 2 kudos

Resolved! payments

like to no why you keep taking money from my credit card when i no longer have an account with you?

Resolved! I have left O2 and have an outstanding bill

Hi, I need to pay my final bill. I have left O2. I can;t get into MyO2 app, probably because I have left O2, but I am getting chased to pay my final bill. I just want to pay it but cannot. The phone number is not working, when I call it I am asked to...

MT11 by Level 1: Joiner
  • 1591 Views
  • 2 replies
  • 0 kudos

Resolved! Call log - pay as you go

Hi, I'm looking to find a number from my call log but I am pay as you go, its from the start of June so not that long ago. Is this possible? Thanks

Flynn123 by Level 1: Joiner
  • 713 Views
  • 2 replies
  • 0 kudos

sim swap

Hi, the payg sim in my phone has failed and doesn't work. I've been trying to get a replacement sim with the same number for 3 days and so far can't get hold of customer services. I've been into 2 different 02 shops with I.D but they couldn't get thr...

Mackieno4 by Level 2: Apprentice
  • 3336 Views
  • 17 replies
  • 0 kudos

Resolved! Account problems

Hello. I have rejoined O2 yesterday and I made a new account for my pay as you go, and signed it up with the phone number on the sim as i wanted to get the free £10 credit however customer support didn't understand what I was talking about with the c...

Anonymous by Not applicable
  • 909 Views
  • 3 replies
  • 0 kudos

Resolved! Not able to make or receive calls

I am currently away in Pakistan and I am unable to make or receive any calls here. I receive an automated message that calls are temporarily restricted. I am able to send and receive text messages but that is it. I don't have any bolt-ons but do have...

NK99N by Level 1: Joiner
  • 793 Views
  • 3 replies
  • 0 kudos

Resolved! Replacement SIM for lost phone/SIM does not work

I lost my phone last week and have reported it over the phone to customer services. Since then, I have picked up a new SIM from the O2 store and requested to have my old number transferred over to the new SIM. However, it hasn't worked and I cannot m...

NaCh by Level 1: Joiner
  • 892 Views
  • 4 replies
  • 0 kudos

Resolved! Pending Tariff

Put a £20 rolling plan on but it was pending till next week so I called up 4445 to try get it activated, was put on hold for 30 minutes. Finally got hold of someone. Explained the situation then was put on hold for another 20 mins. The line disconnec...

ManLikeS1 by Level 1: Joiner
  • 610 Views
  • 1 replies
  • 0 kudos

Resolved! How to refund the credit to me?

Hello, I have just joined the big bundle pay as you go. It would last for 30-days. You have already deducted my credit. If I swap the SIM to other network within this 30 days, how can you refund the credit to me ? in pro-rata? and where you refund to...

Mic_C by Level 1: Joiner
  • 658 Views
  • 2 replies
  • 0 kudos

Resolved! LOST SIMCARD

Hello, i have lost my simcard

FR1 by Level 1: Joiner
  • 481 Views
  • 1 replies
  • 0 kudos