Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Unable to save balance on O2 Rewards

Hello all,I am unable to save my £3 rewards on the O2 Rewards website. I have £3 stored but it says £0.00 is availabe to save. Any idea why this is happening?Thanks.

Resolved! Visual voicemail spam

I do not have this enabled. I do not want it enabled. I suspect if it were it would be costing me as I am getting inundated with network O2 messages about my balance is 0.00 etc (this is not unusual as I have a £10 contract so it goes to 0 as soon as...

Resolved! Spend cap

I need my spend cap removed

New PAYG sim but no text to register

Hello I am trying to register a new PAYG sim but the text messages are not coming through. Is there any other way to register the sim and start to get it on the network? Thanks

Blocked number

I have blocked a number 3 times and it is still able to contact. Why?

Can't make calls

I buy a £30 big data bundle every month and the last data bundle I bought was on the 31st of May and I suddenly can't make any outgoing calls. I've checked my data, and it tells me I have unlimited calls....but when I make a call it puts me through t...

Resolved! i need a new sim card

my sim card is broken can i get another with same number please

Resolved! account locked

Hi, I received an email from you at 22.35 yesterday claiming that my account was locked due to 5 failed logins. I have not tried to access my account and I was asleep when you sent email and noone else in house had access to my phone.

Resolved! View my bill

I would like to see a bill including record of my calls and minutes.

Resolved! Travel Opt Out Bolt On

Hi all, this question has been asked before but none of the answers have been useful to me. What exactly does the Trave Opt Out Bold On do? If I want to avoid costs in Switzerland for example, do I need it? Does it mean I am opting out of NOT paying ...

O2

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