Number porting gone wrong
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on 14-07-2023 19:08
Been an O2 contract customer for 10 years.
Switched to PAYG
Since O2 "ported" my number, I cannot make or receive calls, or send text messages.
This problem has persisted for one and a half months.
Because I cannot make calls, I cannot call any of the customer service numbers. See what O2 did there?
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on 14-07-2023 19:19
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on 14-07-2023 19:19
@FixMyPortedNmbr Download Skype to speak to customer service: Guide: A Guide to Skype
Call 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
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on 14-07-2023 19:42
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on 14-07-2023 19:43
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on 14-07-2023 20:52
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on 14-07-2023 20:52
None of them are on shift, and nor will they be over the weekend.
Faults happen, and when they do you need to ring them, its not o2's problem you dont have another method.
You dont need to use Skype, use a landline and call the numbers given as this is NOT customer services but a Customer to Customer Forum
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 14-07-2023 21:12
@madasaf1sh , I do understand all of that. However, I do not have a landline - that is why I am paying for the O2 service, so I do not have to have a landline. I can wait for next week, as long as this eventually gets sorted.
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on 14-07-2023 21:18
Just checking that you have activated your payg sim by topping up ?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 15-07-2023 09:50
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on 15-07-2023 19:12
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on 15-07-2023 19:12
Just wondering, @FixMyPortedNmbr - you would do a migration from O2 Contract to O2 PAYG - the only UK network that lets you do this. Can you check if what you did follows the guidance in the relevant section here, please?
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on 17-07-2023 15:08
@pgn , thanks for pointing that section out - had not seen it before.
All seems exactly as it happened:
- Had an O2 pay monthly contract for 10 years (never switched contract or purchased any phone, so all dues were paid)
- Purchased a PAYG SIM on an O2 brick & mortar shop
- Called customer service from the original SIM card to do the portability
The end result did not come out as expected, as I cannot make or receive any phone calls or send text messages.