Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Resolved! Money taken out my O2 account

I topped up £10 for the monthly 6GB unlimited text and calling but an unknown charge took 14p out of my account. What is the reason for this?

Curious1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! £5 Big Bundle

Is the £5 Big Bundle still available to purchase or has it been discontinued?

Resolved! Back to O2

So I’ve ordered a sim. It says if you register for my O2 you get £5 and you get £10 for texting free to 21500.Can you do both? And if so in which order.And do you have to top up with a voucher the first time? (still?)— I’m already registered with O2 ...

Anonymous by Not applicable
  • 17 replies
  • 0 kudos

Resolved! WhatsApp call charges

I have recently been charged for making/receiving a WhatsApp call. I have never been charged before although I have been using it almost daily to help my granddaughter with her school work?

LMcRob by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! O2 PAYG £5 monthly sim For Automatic gates

Guys I have bought an o2 sim from a £1 shop and have activated it. I want to use the option of the £5 p/m plan as this will only be used to send and receive texts to automatic gates. When I try to top up the min is £10 but also it says it cannot offe...

s2sap by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! SIM card

I have mobile No [personal details removed] pay as you go! The phone now says no service ... it may need topping up but I cannot use the phone to do so! Please advise

mazen47 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! 2021 Cancel Auto Top Up

I don't know if anyone can help me, I've been trying to cancel the auto top up on my old phone and despite going onto chat and talking to someone, I'm yet to have any luck. Any advice guys and gals? thank you

Matt16 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Keep my number - Sim not provisioned

I made a number transfer from my old network provider (Tesco Mobile) to O2. Both SIMs were disconnected on Tuesday (16/03) afternoon and my O2 one had not returned yet. Keep getting "Sim not provisioned". How long does it take to transfer? Is it norm...

otterssey by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Stop my contract

Hi Guys, I need the help to stop my contract and keep the my number like a pay as you go. I’m in Italy right now and I don’t know when I’ll come back there in U.K. Is it possible to do? and I’ll do the upgrade for this phone by app.

Giovanni by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! How do I take this 18+ blocker off my mobile data?

I don’t have a credit card and there’s no stores open near me to take my ID in. Someone tell me how to fix this because it’s blocking things that aren’t even 18+ and it’s incredibly annoying??

Chloe20 by Level 1: Joiner
  • 1 replies
  • 0 kudos