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Call charges when roaming

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Littlepants
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on ‎21-07-2023 20:47

on ‎21-07-2023 20:47

Currently roaming in France. If I call a French number when in France is it charged at standard home rate or does it count as an international call? Ditto for Switzerland, as I'm right on the border and sometimes go over to Switzerland. 

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MI5
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‎21-07-2023 21:05 - edited ‎21-07-2023 21:19

‎21-07-2023 21:05 - edited ‎21-07-2023 21:19

@Littlepants 

If your on an old classic PAYG calls within EU are charged at standard UK rates.

PAYG bundles are free.

Calls to Switzerland will be at international rates.

Edited to add this help page Roaming in Europe | Pay As You Go | Help and Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎21-07-2023 20:54 - edited ‎21-07-2023 20:56

‎21-07-2023 20:54 - edited ‎21-07-2023 20:56

@Littlepants 

Calls from the EU country to UK and to any other EU country are included free.

Free EU Data Roaming Abroad | O2 

From Switzerland, calls are 4p per min

Using your phone abroad | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Littlepants
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on ‎21-07-2023 21:02

on ‎21-07-2023 21:02

Thanks but I'm PAYG, so they won't be free. I just want to know whether the charge is standard or international rate. If I call Switzerland from France is it still standard rate? It's so confusing!

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MI5
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‎21-07-2023 21:05 - edited ‎21-07-2023 21:19

‎21-07-2023 21:05 - edited ‎21-07-2023 21:19

@Littlepants 

If your on an old classic PAYG calls within EU are charged at standard UK rates.

PAYG bundles are free.

Calls to Switzerland will be at international rates.

Edited to add this help page Roaming in Europe | Pay As You Go | Help and Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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