Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Using data while roaming

If I use data while abroad, will there be extra charge?

Resolved! switching from payg to rolling plan

I have a balance of over £60 on my PAYG phone. Will I lose this if I go to a Rolling Plan?

Resolved! Top up

I am trying to top up can you give me a phone number to call

Resolved! o2 Transfer, SMS not working

HiI transferred from 1p mobile to o2 classic (3-2-1) on Tuesday. It is working except I can't send texts. I can receive texts and make and receive calls. I have checked many things online, reset my network connection, reset mobile network (switching ...

Double data offer

Was offered “boost your data” (double data offer) on PAYG if I activate by 28.6.23 which I’ve done as today is the 27th. However my data is only showing 20gb on my £15 bundle instead of the promised 40gb I phoned customer service and he had no idea, ...

Resolved! Change number

Hi someone has stolen all my information including telephone number could I possibly change and have this one completely disconnected

Resolved! Rolling plan

Two weeks ago I helped my elderly uncle move from his 20yr old mobile phone with T mobile. Purchased him an iPhone with o2 and requested a rolling sim as part of the order. Phone and sim arrived, old number ported to the new sim, everything going wel...

Remove bolt on

HelloI am trying to remove a Bolton so I can just top up and use my number when I need to. Been on hold to customer services for over an hour. Can anyone help?

new sim card pay as you go

hello, i requested a new sim card 10 days ago that has not arrived

Problems porting number from EE to o2

Hi, as lots of other people seem to be having the same issue i wondered if anybody actually managed to resolve it.I put the request through to port my number over 8 days ago, and still nothing, but my EE number stopped working last Thursday. Phoned t...

O2

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