Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Rewards

I get notifications to claim my rewards but it always comes up saying there is a problem

Resolved! Ordering new payg sim cards

I can not find a link to order a classic payg sim card please can you share the link to do this many thanks

Resolved! Bolt on

How can I tell how much of my bolt on I have used?

Resolved! Why won’t my phone work in the UAE?

I have a pay as you go sim. I am currently in the UAE but my phone won’t allow me to make or receive calls. I called o2 yesterday and was told there’s no reason why it shouldn’t work and all I need to do is switch 4G off and select 3G or 2G on. Howev...

Resolved! Change from Big Value Bundle to just pay as you go

Hi guys I need to get rid of the big value bundle to basically change to a basic payg please thank you

Resolved! Roaming in India on Pay as you go

I am trying to use roaming on my O2 pay as you go. While it's connected to a local service provider, nothing works.It has no internet connectivity. I have made sure the settings are on for use mobile data for internet

Resolved! Lost PAYG sim card

I went on holiday and lost my O2 Pay As You Go sim card. But I have this number for years, so I'm wondering if I can get a new sim card with the same number when I go back tot he UK. Would that be possible?Thank you

Resolved! International SIM rates not applied when using phone abroad

International SIM (P&G) rates are currently NOT applied when using phone abroad. Is this the intended international SIM operation? In other words, are international rates intended to only apply when calling a foreign number geographically from the UK...

Wif Fi Calling

I am looking for a new phone and have found that Samsung S20 FE can be purchased outright on a Pay as you Go Basis. Can I ask whether I will be able to use WiFi calling on it? My current account is with O2 but my phone is several years old and doesn'...

Resolved! Top up - Big Bundle £30 (but from abroad)

Hi Team I topped up last month by £30 in order to get Big Bundle V2 or soemthing similar, allowing me to have free roaming in Europe.currently in Europe and trying to load £30 to my account so that it will auto-top up tomorrow and it won’t let us use...

O2

Forum Posts