Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Getting PAC from O2 PAYG (no credit)

Hello, I’m simply looking to move from O2 pay as you go with no credit but over the phone couldn’t supply me with a PAC code due to issues. If any O2 representatives could help me out that would be great. many thanksstephen

Resolved! Change cardholder name

Hi I need to update the cardholder name to change the payment details

Resolved! Phone number not recognised

Good morning, I am trying to top up my balance, but my number is not recognised online?

Resolved! SIM Card was deactivated.

I had a pay as you go SIM and not long ago it was shut off. I can't get any service when the SIM card is in my iPhone and really need it as i need to get a confirmation code from my bank to that specific phone number, does anyone know how i can get i...

Resolved! Wifi Calling

trying to contact O2 via option 4445 to try to activate my wifi Calling option on my iPhone XR but just getting continual music and no answer. Can anyone advise.

Resolved! Top up

The app is not allowing me to top up my phone.All options except the top up one open up. What am I supposed to do

my pays as you go doesnt work abroad despite offer

I recently switch from EE to O2 because EE stopped to offer the free roaming roaming in Europe. As a result Im in Greece and unable to make any call, text or use mobile data. i tried to reach an advisor through th support chat but the reply was - we ...

Money taken from phone

Why was £2 deducted from my remaining balance this morning?

Resolved! Double data hasn't been added

I recently joined O2 on the double data for 3 months offer. I have received a text saying that I have got double data but this hasn't been added to my allowance. I have checked my account online and this isn't showing. Please can you help?

Resolved! Pay as You Go Rolling Monthly - moved to a new provider - rolling monthly bill is still billed

Hi I moved from Pay Monthly to Pay as You go and received a new number for the migration period of two days (NUMBER 1) During this migration period I have started a rolling monthly contract. I was told that my original number then migrated. A few day...

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