Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Change of tariff

I need to change my tariff from a rolling one.

Resolved! I just got charged for an ultimateone bolt on but it didnt get added

Ive been buying a lot of one off ultimateone boltons recently I've been spending a LOT of money on pay ass you go I just went to buy another bolt on but this one didn't get added although the £12 was taken from my credit

Resolved! Replace my old sim

Hi there it's just to ask if you would send me a replacement sim for this number xxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

cancel rolling plan

I recently bought a sim-free phone from O2.I already have a PAYG deal with O2 so I didn`t need to sign up to a SIM deal.However you have to buy a rolling plan for the order to be accepted.I did this as I was told that the Rolling Plan can be cancelle...

Resolved! Contacts

How do I recover all calls and texts on a sim only deal??

Resolved! Logging in

I was log in but some reason it logged me out and not letting me log back in it says ,oops my 02 isn’t available to you yet

Resolved! How I can use the money from balance

As I can see now I am not able to choose the pay as you go if I already have a SIM. I gained money from the rewards and now I don't know how can use the money from balance. On pay monthly needs to be a card payment. Any help please.

Resolved! Number won’t transfer

Hi! I’m hoping you guys can help me because I’ve phoned multiple times and keep getting the same result. I have a Pay Monthly contract in which I’ve paid off my device plan. I decided to switch to a Pay As You Go sim because I already got a new phone...

Resolved! Balance

I have called the office today to be cut of by three advisors, one which promised would call me back should this happen again. I paid balance on 14th august, showing at 15th in ur accounts. I would like my balance back? I didn’t get a plan and I need...

Resolved! FREE10 won't work

Hi, I have recently joined o2 and opted for the £10 big bundle, but when I text FREE10 to 21500 it won't work. I've tried to call many times about this and even went into an o2 shop and noone could help. Thank you.

O2

Forum Posts