Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Re-too up

Hii have topped up but am getting texts saying I have not

Bundle Balance

I have just changed from a Big Bundle to a rolling plan.There was £9.43 balance left on my Big Bundle.How do I receive these funds?

I keep putting money on but top up doesn’t work

The last 2 months I have topped up my sons phone 4 times. I have changed the tariff and topped up but The mobile data still isn’t working. We have tried turning the phone off/on but still no mobile data. The credit has gone from £10 to £8 when not ev...

Pay as You Go

My phone is only used for emergencies and occasional photos (which I transfer to my laptop. It is hardly ever used for calls, texts, emails etc. Why do I keep running out of money?

Resolved! Pasg old phone

Have a 2 year old PAYG phone with O2.Have recently moved across to O2 with the Vodaphone tie up.Having my Samsung mobile phone with them I had a my O2 account set up for that.How do I get my older Payg phone onto MYO2? Dave

Resolved! Paid £15 top up to get free text and broadband allowance - only got a warning

For years now, I've topped up on Pay As You Go and received enough broadband time and texts for my needs.Today, Sunday, I topped up as usual and received a text only saying "You have topped up" and gave me sum of around £27 but no broadband useage or...