Solved: auto top up

val29 · ‎18-11-2018

I changed from £15 big bundle to £10 big bundle - I pay by auto top up and £15 is still being taken from my bank account instead of £10. Don't see option to change top up amount in My o2 - tried phoning but person I spoke to couldn't understand what my problem was. How do I change auto top up amount or cancel it altogether?

MI5 · ‎18-11-2018

Hi @val29

Login here and see if it helps https://accounts.o2.co.uk/signin?sendTo=https://autotopup.o2.co.uk/o2uk/

FAQ's here too https://autotopup.o2.co.uk/o2uk/FAQ.aspx

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-11-2018

Hi @val29

Login here and see if it helps https://accounts.o2.co.uk/signin?sendTo=https://autotopup.o2.co.uk/o2uk/

FAQ's here too https://autotopup.o2.co.uk/o2uk/FAQ.aspx

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

auto top up

Talkalot

Hello

999 days

Change account name to another

Activate mms service