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Level 1: Joiner
Posts: 1
Registered: ‎18-07-2015
Accepted Solution

auto top up

I changed from £15 big bundle to £10 big bundle - I pay by auto top up and £15 is still being taken from my bank account instead of £10.  Don't see option to change top up amount in My o2 - tried phoning but person I spoke to couldn't understand what my problem was.  How do I change auto top up amount or cancel it altogether?

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Posts: 88,496
Topics: 533
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Registered: ‎04-04-2012

Re: auto top up

[ Edited ]

Hi @val29 

Login here and see if it helps https://accounts.o2.co.uk/signin?sendTo=https://autotopup.o2.co.uk/o2uk/ 

FAQ's here too https://autotopup.o2.co.uk/o2uk/FAQ.aspx

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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