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Where is my 45GB and where is the £10 free credit + a painful experience using O2 & getting support

starmaker
Level 1: Joiner
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I've topped up £15

My settings say I only have 15GB

When will I see 45GB?

 

In the envelope I got, it said if I topped up £15 and then send a text to 21500 saying FREE10, I would get £10 credit. I've done that. Nothing happened after that. I got a text message saying someone will come back to me?

 

I loaded the O2 app on my phone. I spent AGES trying to login with this account.

It didn't like it.

I asked an agent for help. THe gave me an 0844 number to call to ask for help topping up.

I told him it wasn't possible to call on 0844 as I had no credit.

He cut me off. 😕 

 

In the end, I had to make a new account and register with the new number.

I didn't want to register with the new number as I will be porting my old number.

 

Such a terrible experience.

 

 

 

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MI5
Level 94: Supreme
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@starmaker 

Your extra data and credit will be added after 7 to 10 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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starmaker
Level 1: Joiner
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I got a text saying I had £10 credit.

How about the 45GB?

I use 20GB on average a month.

Don't want to get stuck and find out I don't have enough data.

 

Thanks.

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MI5
Level 94: Supreme
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Registered:

@starmaker 

It will also be added after a few days.

Also check your bolt ons section Guide: Where is my discount or Extra Data? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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