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harrismix · ‎13-07-2018

Hi, I just got a PAYG SIM in my iPhone 7 (latest IOS update) and have topped it up with 10 quid, it's all working apart from no Visual Voicmail, how do I enable this please?

MI5 · ‎13-07-2018

I don't believe it works on PAYG.
It's only for contracts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-07-2018

I don't believe it works on PAYG.
It's only for contracts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

harrismix · ‎13-07-2018

I did a chat with them yesterday before buying the PAYG SIM and they told me it's for PAYG as well

MI5 · ‎13-07-2018

I'm sure someone else will confirm or deny, but I don't believe it is.
At least it never was so if it now does work, it's something new.
I also wouldn't believe live chat at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

harrismix · ‎13-07-2018

I don't believe live chat now thanks, they just wasted my time driving to go and get a PAYG sim and set it up/top it up for nothing . .

MI5 · ‎13-07-2018

Yup.......
Complaints here https://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-07-2018

You can’t get vvm on payg. Someone told you a big lie

jonsie · ‎14-07-2018

More likely an unintentional lie due to severe lack of training.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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